I Keep Getting System Errors and “Element Not Found” During SunExpress Check-In

I am very frustrated with SunExpress’s online check-in system. My flight is tomorrow, and since check-in opened 36 hours before departure, I have been trying multiple times to complete the process using both the website and the mobile app. Despite entering every single detail correctly—name, PNR, departure information—the system repeatedly fails and gives me an “Element Not Found” error.

This is not an isolated incident. I’ve tried different devices, cleared my cache, and followed every guideline listed, but nothing has worked. The airline’s system clearly has a recurring issue, and it’s unacceptable that passengers are expected to deal with this kind of technical failure so close to their flight.

Even worse, I now fear I’ll be forced to pay a check-in fee at the airport due to a problem entirely caused by SunExpress’s faulty digital platforms. There is no live support, no urgent contact option, and absolutely no accountability shown by the company.

I’m calling on SunExpress to resolve this issue immediately and ensure that I can check in without being penalized. Technical problems like this should never fall on the customer’s shoulders. I expect compensation if I’m charged extra at the airport because of your system’s failure.