I’ve been trying to check in for my SunExpress flight through both the app and website, but I keep getting error messages. No matter how many times I try, the system simply doesn’t work. I called the customer service center hoping to get help, but they were completely unhelpful and provided no solution at all.
All they told me was to go to the airport and do the check-in from the counter—two hours before the flight. That’s not a solution; it’s just passing the problem onto the customer. Why offer an online check-in option if it doesn’t work?
This lack of care and responsibility is unacceptable. SunExpress must fix this ongoing issue immediately and provide passengers with working online services and real support. We shouldn’t be forced to waste time and stress over something so basic.
I am very frustrated with SunExpress due to the ongoing issues with online check-in. When attempting to check in online, I receive an error saying "passenger not found." Calling customer service hasn’t helped either; they simply say the system isn’t working. Yet, when I try to purchase a seat, assis...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I am very frustrated with SunExpress’s online check-in system. My flight is tomorrow, and since check-in opened 36 hours before departure, I have been trying multiple times to complete the process using both the website and the mobile app. Despite entering every single detail correctly—name, PNR, de...
I am unable to complete online check-in with SunExpress Airlines despite trying everything, including contacting their call center. Their app is unreliable, and the support provided has been completely unhelpful. This has been the worst customer experience I’ve ever had. I’ve submitted complaints an...
I have a flight with SunExpress coming up in 8 hours, but I'm unable to complete the online check-in. The system is directing me to check-in at the airport, which incurs an additional fee of $5. I'm currently abroad and unable to make an international call to customer service for assistance. The la...
Comments