I recently ordered my favorite drink at Starbucks, but the quality wasn't up to the usual standard. How can I provide feedback?

On September 27, 2025, between 1:00–2:00 PM, my friend and I ordered an iced latte, a cookie, and a brownie at the Starbucks branch located at Doğu Garajı in Muratpaşa, Antalya. We have been regular customers of this branch for a long time and have never experienced such an issue before. However, th...

I ordered an Iced Latte from Starbucks, expecting the rich coffee flavor and satisfying chill I’ve enjoyed in the past. Unfortunately, what I got was a total disappointment. The drink looked and tasted like nothing but plain milk. There was barely any trace of coffee, and it lacked both the flavor a...

I’ve had a frustrating experience with Starbucks hot coffee orders—not once, but twice. I ordered hot coffee to-go on two separate occasions, and both times the cups were poorly sealed by the staff, causing the coffee to leak into the paper bag. By the time I picked the bag up from my car seat, the...

I recently bought a Brownie Cheesecake from the Starbucks Arena Park branch, a dessert we've enjoyed before for its freshness and flavor. However, this time the product was far from what we expected. The taste was off, the texture wasn’t fresh, and overall it lacked the quality we had come to associ...

I purchased a thermos from Starbucks, carefully reviewing the product description before ordering. The listing clearly stated it had a double-lid design, which is exactly why I chose that specific model. But what I received was a completely different item—a thermos with only one lid. I contacted th...

I have been drinking Java Chip at Starbucks for 16 years, but lately, the Palladium branch has completely failed to make it properly. Every time I visit, I have to send it back and ask them to remake it, yet they still don’t get it right. Last night, the same issue happened again. The first drink w...

On January 23, 2025, at 10:00 PM, I visited the Starbucks branch at Avenue Mall. Before even placing my order, the staff rudely informed me that they would be closing at 11:00 PM. I proceeded with my order, but when my coffee was brought to the table, it was slammed down without a word—no "enjoy you...

As a long-time Starbucks customer, I have always enjoyed the brand's consistency and quality. However, over the past few years, I’ve experienced significant issues with the quality of the lids used for hot beverages. I prefer extra-hot coffee, especially during winter, but the lids often soften and ...

I’ve had two disappointing experiences with Starbucks coffee recently. Both times, the coffee I ordered tasted like water mixed with powdered milk, completely lacking the quality I expect. The first time, I let it slide, thinking it was a one-off issue. However, the second time it happened, I reques...

On December 19, 2024, I purchased a cheesecake from Starbucks, only to discover a bug inside. Alongside it, I ordered a caramel macchiato, which turned out to be nothing more than water and coffee—it lacked milk and any proper preparation. This experience was both unpleasant and unacceptable for a ...

The behavior of the cashiers at Metrogarden Starbucks is completely unacceptable. When there was an issue with our bill at the register, they openly laughed and mocked us while we were still present. This lack of respect toward customers is appalling. We overheard everything, and it was clear they h...

I’ve been a regular at Starbucks, purchasing a mocha almost daily. However, today’s experience was unacceptable. The usual blonde cashier had to prepare the coffee due to the absence of a barista. As someone with barista experience myself, I noticed several mistakes. She dipped the milk frother dir...

I recently made a purchase at Starbucks, and the cashier, O***, failed to provide basic customer service. They neither asked for my name nor inquired about using the Starbucks app. There was no effort to ensure customer satisfaction—just a quick, impersonal transaction to take my order and move on. ...

Hi, I usually wouldn't complain about my order, but both of my drinks were incorrect. My pumpkin spice latte didn’t have any whipped cream, and the caramel macchiato was missing the caramel drizzle. Even the pup cup had barely any whipped cream and was watery underneath. I’m really disappointed with...

I recently visited the Starbucks across from Gordion Mall and ordered a Turkish coffee. I politely asked if they could provide a small cup of milk on the side, a simple request that I’ve had no issue with at the Starbucks inside Gordion. However, I was flatly told, "We can’t do that." To make matter...

I’ve recently experienced rude behavior and incorrect orders at Starbucks. Over the past few days, staff members have been mocking my attire and giving me disrespectful responses when I place my order. For example, today I ordered an extra hot Pumpkin Spice Latte and specifically requested it to be ...

I purchased a Starbucks thermos through an online shopping site, and after just one use, the bottom cap fell off. Without the cap, the coffee cooled down immediately, making the thermos unusable. I’m requesting a full refund for the thermos, as it’s unacceptable for it to fall apart in just one day....

On 27 August, I ordered from Starbucks Maslak. After my order, I could not eat the cheese sandwich because it tasted bad and threw it away after a few bites. I continued to drink my coffee. A few hours later, I was hospitalized with severe headache, abdominal pain, and vomiting diarrhea. I learned t...

I bought a thermos from the Starbucks Yalova branch, and to my disappointment, the paint began peeling off after only 5 days. When I contacted customer service, I was taken aback by their response. They simply brushed off my concern and attributed it to a mistake on my part. I had high expectations ...

Today, I visited your Yenişehir branch to try the new Coconut Dragon Refresha drink. The barista named M******* treated us so poorly that I couldn't believe it. When we expressed our dissatisfaction with the drink and asked to exchange it, he rudely said, "You chose this, so this is what you get. I ...

When you don't want ice in a Starbucks drink, they fill it halfway. "When I asked why they did this, I was told that their manager wanted it this way and that it is done like this in many places. "I didn't understand the reason, and frankly, I found it very odd."

Just tried out the Ice Brown Sugar drink at Starbucks and made sure to ask for it with oat milk, just like the original recipe calls for. Unfortunately, I was billed an additional fee for this replacement and was given a drink made with regular milk instead. I'm confused as to why a coffee that's us...

Today, when I swung by the Starbucks branch in Hilltown to get a drink, I was shocked by the state of the place. It's quite disappointing to see a food service establishment, particularly one associated with the Starbucks brand, in such a dirty and dusty state. When I inquired about the cleanliness ...

I'm a regular at this branch and many other Starbucks locations, and I absolutely adore your coffee. Unfortunately, this particular branch always seems to have a never-ending line. The slow service is primarily a result of having a limited number of staff members available. Whenever I feel like gett...

I couldn’t tell any difference between Starbucks' "blonde" roast, supposedly lighter, and their other roasts. They all seem over-roasted, almost burnt. While I don't expect the quality of specialty coffee roasters, I hoped the beans' origin flavors would be preserved. Additionally, the brewed (filt...