I recently visited the Starbucks across from Gordion Mall and ordered a Turkish coffee. I politely asked if they could provide a small cup of milk on the side, a simple request that I’ve had no issue with at the Starbucks inside Gordion. However, I was flatly told, "We can’t do that." To make matters worse, even though the barista (whose name tag seemed to say Y****) could see my hands were full, they told me to get my own water. This lack of basic courtesy from the staff really put me off, and I’ve decided I won’t be returning to this location. Starbucks needs to address these service issues to prevent further customer frustration.
I am writing about an unpleasant experience I had at the Starbucks in Istanbul Airport’s domestic terminal on November 9, at 5:30 a.m. After making several purchases and sitting down, I politely asked for some hot water to take my medicine. To my surprise, my simple request was rudely denied by a st...
I always look forward to my coffee time. However, today at Starbucks, the barista mistakenly added two drinks to my bill instead of one. When I pointed out the error, she responded with a deep sigh and rude behavior, frowning at me. Unfortunately, this isn't the first time I've experienced such trea...
Since the 21st of October, my below-listed complaint has gone unanswered. On November 15, I was informed that the payment had been lost; I subsequently forwarded the confirmation of payment, but to no avail. Without prejudicing your right to file a formal complaint, I urge you to find a swift soluti...
I had a very disappointing experience at the Starbucks location inside Galataport. I purchased a hot latte to drink while walking, but the staff didn’t provide a cup holder (sleeve)—something essential for handling hot beverages. When I asked for one, I was told, “We’re out, sorry.” No napkins were ...
I’ve been a regular at Starbucks, purchasing a mocha almost daily. However, today’s experience was unacceptable. The usual blonde cashier had to prepare the coffee due to the absence of a barista. As someone with barista experience myself, I noticed several mistakes. She dipped the milk frother dir...
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