I am a VakıfBank credit card user and a few days ago a card fee of ₺559 was charged to my card, even though I am a regul...ar customer. This amount was reflected on my card statement about 3 days ago and I consider this fee to be unfair. After noticing the ₺559 card fee, I contacted VakıfBank customer
I had outstanding debts related to two different enforcement files belonging to VakıfBank. I paid both debts in full in ...a single payment about three months ago. Despite this, deductions from my salary continued, so I requested a refund for the overpayments taken after the debts were already closed.
On November 4, 2025, I attempted to become a customer through the VakıfBank mobile app, but the process was interrupted ...and left incomplete. I then called customer service and was told I couldn’t proceed remotely and needed to visit a branch instead. When I asked the representative what the issue wa
I have been using my VakıfBank Worldcard for a long time, and on 17.11.2025 a ₺699 card fee was charged to my statement.... Last year, a discount was applied for the fee, but this year I am requesting a full refund. I contacted customer service to cancel the card fee, but they said it could only be rem
On November 10, 2020, I took out a personal loan of ₺100,000 through internet banking at VakıfBank’s Van branch. During ...the loan process, without my knowledge or consent, a “Daima Güvende Personal Accident Insurance” policy (No. 120359***) and a life insurance policy costing around ₺1,100 were issue
I completely paid off my credit card and loan debts from VakıfBank about a year ago, and I still have all the receipts f...or my payments. However, despite the time that has passed, my Findeks report still shows the statement “under legal follow-up,” which applies to both my credit card and loan. I rep
"Thank you for resolving it."
On October 27, 2025, ₺22,502.33 was withdrawn from my VakıfBank salary account without my knowledge or consent. This tra...nsaction occurred entirely without my involvement, and I received no information about how or by whom the money was withdrawn. I contacted both customer service and the branch rega
On the morning of October 14, around 7 a.m., I made an EFT transaction of ₺5,000 through the VakıfBank mobile app. Durin...g this transaction, a fee of about ₺6 was deducted. No information about this fee was provided beforehand, and I wasn’t notified in any way. When I called VakıfBank customer servic
Although I have tried to opt out of the Kovan account and the stock market introduction campaign through VakıfBank’s onl...ine banking, the system does not allow me to do so. I have been facing the same issue for about two weeks, and it is causing unnecessary confusion in my accounts. Despite contactin
On October 8, 2025, at 2:00 a.m., VakıfBank, where I am a salary customer, seized ₺62,196.73 that was deposited into my ...account under the label “trigger-tracked customer collection.” My credit card is already blocked, and legal proceedings have been initiated, with the file transferred to a lawyer.
On September 30, 2025, an amount of ₺99,500 was deposited into my account as part of the Ministry of Justice’s VakıfBank... salary promotion payment. However, immediately after the deposit, the entire amount was seized by the bank under the description “collection from monitored customer.” My debts are
On September 30, 2025, an unfair deduction of ₺99,500.00 was made to my account at VakıfBank's Afyonkarahisar Şuhut Bran...ch from a promotional payment that was to be deposited under a three-year salary agreement between the Ministry of Justice and the bank, which clearly stated that the payment would
"On September 21, 2025, I took out a loan of 225,000 TL through the VakıfBank mobile application. Along with the loan, a fee of 9,072 TL was charged under the name of the 'rewarding package.' However, on September 22, I exercised my right of withdrawal, fully closed the loan, and canceled the related package on the same day. Despite this, the 9,072 TL package fee has not been refunded in the 9 days that have passed. I contacted VakıfBank customer service about the issue, but no solution was offered and my requests were ignored. I have experienced a similar situation before. I request that the 9,072 TL for the package, which I did not use and for which I exercised my right of withdrawal, be refunded to me as soon as possible."
On 06/09/2025, I made a purchase of ₺85,500 at a company with my VakıfBank World credit card and split the payment into ...3 installments. However, in the VakıfBank mobile app, I saw that my final installment, which should have been due in December 2025, was shown as payable in November 2025. This mean
"Please help, remove the block."
Although I am a VakıfBank salary customer, I wanted to restructure my Overdraft Account (KMH) debt at VakıfBank within t...he scope of BRSA regulations. For about a month, despite applying to different branches and submitting multiple requests with my customer information number 9274311, my restructuri
Although I am a VakıfBank salary customer, my personal loan applications have not been approved for about a year. I have... applied many times through the mobile app, the branch, and internet banking. Each time, I either receive a warning that my credit score is low or that the transaction could not be
To the General Directorate of VakıfBank, I regret to inform you that for the past two months, my entire civil servant sa...lary has been blocked by the bank without exception. Last month, my full salary of ₺39,482.13 and this month, ₺40,689.22, were completely withdrawn from my account the moment they
On June 21, 2025, at around 18:00, I attempted to deposit ₺29,600 into my VakıfBank account via a shared ATM belonging t...o Ziraat Bank. During the transaction, the ATM displayed a warning saying “Your money has been seized,” and the money I deposited remained inside the machine. I did not receive any
For about a year (since August 2024), I have been unable to receive my pension from my account at VakıfBank Zonguldak-Ça...ycuma Branch. Even though there is no enforcement action against my account, the bank has placed a hold on my entire pension and my account shows a negative balance of around ₺-250
I am a salary customer of VakıfBank Ankara Emniyet Sarayı Branch. I have a total debt of approximately ₺900,000, consist...ing of a credit card registered in my name (around ₺70,000), an overdraft account (₺400,000), and various personal loans (around ₺400,000). My monthly loan installments are around
I still haven't received a response to my VakıfBank record number 9070135. I filed two separate disputes for purchases t...otaling 185 cents and 185.51 cents. I was found to be correct on the first request. While I was waiting to be proven right on the second request, the bank denied the request, claim
I am a geography teacher at Ataköy Anadolu High School in Bakırköy, Istanbul, and I’m currently facing a very difficult ...situation. On March 21, 2025, I received a call from a phone that appeared to be from VakıfBank. The caller said I had applied for a loan and offered me a ₺100,000 low-interest loa
