I had outstanding debts related to two different enforcement files belonging to VakıfBank. I paid both debts in full in a single payment about three months ago. Despite this, deductions from my salary continued, so I requested a refund for the overpayments taken after the debts were already closed. ...
On November 4, 2025, I attempted to become a customer through the VakıfBank mobile app, but the process was interrupted and left incomplete. I then called customer service and was told I couldn’t proceed remotely and needed to visit a branch instead. When I asked the representative what the issue wa...
I have been using my VakıfBank Worldcard for a long time, and on 17.11.2025 a ₺699 card fee was charged to my statement. Last year, a discount was applied for the fee, but this year I am requesting a full refund. I contacted customer service to cancel the card fee, but they said it could only be rem...
On November 10, 2020, I took out a personal loan of ₺100,000 through internet banking at VakıfBank’s Van branch. During the loan process, without my knowledge or consent, a “Daima Güvende Personal Accident Insurance” policy (No. 120359***) and a life insurance policy costing around ₺1,100 were issue...
I completely paid off my credit card and loan debts from VakıfBank about a year ago, and I still have all the receipts for my payments. However, despite the time that has passed, my Findeks report still shows the statement “under legal follow-up,” which applies to both my credit card and loan. I rep...
On October 27, 2025, ₺22,502.33 was withdrawn from my VakıfBank salary account without my knowledge or consent. This transaction occurred entirely without my involvement, and I received no information about how or by whom the money was withdrawn. I contacted both customer service and the branch rega...
On the morning of October 14, around 7 a.m., I made an EFT transaction of ₺5,000 through the VakıfBank mobile app. During this transaction, a fee of about ₺6 was deducted. No information about this fee was provided beforehand, and I wasn’t notified in any way. When I called VakıfBank customer servic...
Although I have tried to opt out of the Kovan account and the stock market introduction campaign through VakıfBank’s online banking, the system does not allow me to do so. I have been facing the same issue for about two weeks, and it is causing unnecessary confusion in my accounts. Despite contactin...
On October 8, 2025, at 2:00 a.m., VakıfBank, where I am a salary customer, seized ₺62,196.73 that was deposited into my account under the label “trigger-tracked customer collection.” My credit card is already blocked, and legal proceedings have been initiated, with the file transferred to a lawyer. ...
On September 30, 2025, an amount of ₺99,500 was deposited into my account as part of the Ministry of Justice’s VakıfBank salary promotion payment. However, immediately after the deposit, the entire amount was seized by the bank under the description “collection from monitored customer.” My debts are...
On September 30, 2025, an unfair deduction of ₺99,500.00 was made to my account at VakıfBank's Afyonkarahisar Şuhut Branch from a promotional payment that was to be deposited under a three-year salary agreement between the Ministry of Justice and the bank, which clearly stated that the payment would...
On September 21, 2025, I took out a personal loan through VakıfBank’s mobile branch. During the loan application, it was stated that only life insurance and the legal file fee would be charged, and I was not informed about any other fees or campaigns, nor was my consent obtained. However, as soon as...
On 06/09/2025, I made a purchase of ₺85,500 at a company with my VakıfBank World credit card and split the payment into 3 installments. However, in the VakıfBank mobile app, I saw that my final installment, which should have been due in December 2025, was shown as payable in November 2025. This mean...
Although I am a VakıfBank salary customer, I wanted to restructure my Overdraft Account (KMH) debt at VakıfBank within the scope of BRSA regulations. For about a month, despite applying to different branches and submitting multiple requests with my customer information number 9274311, my restructuri...
Although I am a VakıfBank salary customer, my personal loan applications have not been approved for about a year. I have applied many times through the mobile app, the branch, and internet banking. Each time, I either receive a warning that my credit score is low or that the transaction could not be...
To the General Directorate of VakıfBank, I regret to inform you that for the past two months, my entire civil servant salary has been blocked by the bank without exception. Last month, my full salary of ₺39,482.13 and this month, ₺40,689.22, were completely withdrawn from my account the moment they ...
On June 21, 2025, at around 18:00, I attempted to deposit ₺29,600 into my VakıfBank account via a shared ATM belonging to Ziraat Bank. During the transaction, the ATM displayed a warning saying “Your money has been seized,” and the money I deposited remained inside the machine. I did not receive any...
For about a year (since August 2024), I have been unable to receive my pension from my account at VakıfBank Zonguldak-Çaycuma Branch. Even though there is no enforcement action against my account, the bank has placed a hold on my entire pension and my account shows a negative balance of around ₺-250...
I am a salary customer of VakıfBank Ankara Emniyet Sarayı Branch. I have a total debt of approximately ₺900,000, consisting of a credit card registered in my name (around ₺70,000), an overdraft account (₺400,000), and various personal loans (around ₺400,000). My monthly loan installments are around ...
I still haven't received a response to my VakıfBank record number 9070135. I filed two separate disputes for purchases totaling 185 cents and 185.51 cents. I was found to be correct on the first request. While I was waiting to be proven right on the second request, the bank denied the request, claim...
I am a geography teacher at Ataköy Anadolu High School in Bakırköy, Istanbul, and I’m currently facing a very difficult situation. On March 21, 2025, I received a call from a phone that appeared to be from VakıfBank. The caller said I had applied for a loan and offered me a ₺100,000 low-interest loa...
I am a VakıfBank customer, and due to my overdraft debt, I am unable to access my salary. I am requesting a restructuring of my debt. However, since I’m a salary account holder, they claim that interest is already being paid and therefore refuse to offer any restructuring. I’m unsure of what steps t...
