I Face Torn and Unusable Cigarettes in Kent D-Range Blue Packs

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December 11, 2025 11:38 pm
187

I have been a long-time user of Kent D-Range Blue cigarettes, but I have recently been experiencing a serious quality issue with the last packs I purchased. Inside the packs, I keep finding torn and unusable cigarettes. I pay for these products, yet I am unable to receive a properly usable product in return.

This is the second time I have experienced this issue, and most recently, I encountered the same problem again with a pack I purchased on December 10, 2025. I buy these cigarettes from Yunus Market in Keçiören, Ankara. Unfortunately, I no longer have the receipt, but repeatedly facing the same issue with the same brand and series has made me very uncomfortable and disappointed.

I request that this quality problem with Kent D-Range Blue cigarettes be investigated and that the damaged packs I purchased be replaced. I also ask that the production and packaging processes be reviewed to prevent this issue from happening again in the future.

December 15, 2025 1:20 pm (3 days after complaint)

Dear Meltem D., Thank you for sharing your feedback with us. The matter has been forwarded to the relevant departments. Regarding your request, you can reach us between 09:00 – 17:00 on Monday, Tuesday, Wednesday, and Thursday, and between 09:00 – 15:00 on Friday. Kind regards, BAT

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