I had a deeply disappointing experience on a tour I purchased through GetYourGuide for a visit to Sagrada Família in Bar...celona. On April 25, 2026, our group of three arrived at the site approximately one hour before our 10:00 AM slot. The guide showed up, the tour began, and everything seemed to be
On March 24, I purchased tickets through GetYourGuide for entry to the Colosseum, Roman Forum, and Palatine Hill in Rome..., with a reservation date of April 2. However, my reservation was unilaterally canceled by the platform without clear or upfront notification. The cancellation notice was sent via
I did not receive a refund for the Islands tour I purchased through the GetYourGuide app. After the tour was canceled, I... was informed that the refund would be processed between March 15–20. However, despite a significant amount of time passing, no payment has been credited to my account. The amount
I purchased two tickets through the GetYourGuide app for access to the Eiffel Tower summit on March 7 and paid a total o...f $283. I canceled the reservation through the app a few days before the event date, around March 18 (it may have been one day earlier or later). After the cancellation, I noticed
About two weeks ago, I purchased two tickets for the Vatican Museums and the Sistine Chapel through GetYourGuide for Feb...ruary 3, 2026, at 4:30 PM, under reservation number GYGVN3G3BH6F. I planned my entire trip to Rome around this visit and arranged my stay accordingly. However, after purchasing the
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum to visit on Sunday, Febru...ary 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same two
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum for a visit on Sunday, Fe...bruary 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same
On December 24, 2025, I purchased tickets through GetYourGuide for the tour titled “Paris: Louvre Museum Skip-the-Line E...ntry and Mona Lisa Access – English Guide.” I paid $229 in total for 2 adults and 1 child. The tour start time was listed as 9:00 AM, and the meeting point was specified as 162 Rue
On December 15, while attempting to purchase a tour in Baku through GetYourGuide, the system gave an error at the paymen...t stage and my reservation was not created. Despite this, $89 was charged to my debit card. After the transaction, I received an email stating that the payment could not be process
I purchased two tickets through GetYourGuide for the Louvre Museum in Paris, with entry scheduled for December 12, 2025,... at 5:30 PM. The tickets cost €22 per person, for a total of €44. I paid by credit card in euros, and the charge appeared on my statement as “GetYourGuide” for €44. At the time of
For about a month, I have been trying to purchase tickets and make a reservation for the Van Gogh Museum through GetYour...Guide, but I have been unable to complete the transaction. At the payment stage, I consistently receive an error message that says, “Sorry, something went wrong.” During this time
On November 23, I canceled my Cape Town tour reservation through GetYourGuide on the same day I made it, exercising my r...ight to cancel as stated in the terms and conditions. According to the cancellation policy, the refund was supposed to be processed within 3–5 days. Although my reservation number
On October 27, 2025, a friend and I joined the tour titled “Baku: Gobustan and Absheron Day Trip (Lunch and Entrance Tic...kets Included)”, which we purchased through GetYourGuide (Reservation No: gyg83xxgml45). The tour title is misleading, because even though it clearly states that both lunch and en
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October... 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYo...urGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat
On October 10, 2025, we purchased a Bucharest Dracula Castle tour for two people through GetYourGuide (reservation code:... gygn6fhbm224). We arrived at the designated meeting point, Universitate Bucharest, 7 minutes early. However, the tour minibus left without picking us up. Even though we knocked on
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.6...7 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys
"Thank you"
On August 20, 2025, I purchased an ATV tour in Ortahisar, Nevşehir through ...GetYourGuide from a company called Reputation Travel (Reservation No: GYG32
On August 13, 2025, I made a reservation through GetYourGuide for skip-the-line entry to Hagia Sophia, paying €58 (Reser...vation No: 1694668). I purchased the online ticket specifically to avoid waiting in line and to enter more easily. However, after the payment, the confirmation email stated that I
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per ...person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on
Today, I purchased a Lindos sightseeing tour through GetYourGuide. The designated meeting point was listed as the “Bank ...of Greece,” and I arrived there before the scheduled meeting time. However, the tour bus passed by without picking me up. I tried to contact the organizers by phone, but I could n
I am trying to purchase a tour through GetYourGuide. My friends were able to successfully book the tour for two people. ...I am also trying to make a reservation for two people, but unfortunately, the payment is not being accepted, even though I have tried five different credit cards. I am requesting
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situati...on, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio
GetYourGuide is a prominent online travel agency and booking marketplace designed to help travelers find and book tours, excursions, and activities around the world. The company was founded in 2009 and is officially operated by GetYourGuide GmbH under the leadership of co-founders Johannes Reck, Tao Tao, Martin Sieber, and Tobias Rein.
GetYourGuide operates within the global travel and tourism industry as a third-party aggregator and booking platform. Rather than operating the tours itself, the brand acts as a digital middleman connecting travelers with local businesses and independent tour guides.
Overall user sentiment regarding GetYourGuide is mixed, with significant friction often arising when travel plans do not go as expected. While the platform offers convenience, many customer complaints highlight issues stemming from its reliance on third-party operators and inadequate support resolution.
If you have experienced issues with https://www.getyourguide.com/, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.