On October 27, 2025, a friend and I joined the tour titled “Baku: Gobustan and Absheron Day Trip (Lunch and Entrance Tickets Included)”, which we purchased through GetYourGuide (Reservation No: gyg83xxgml45). The tour title is misleading, because even though it clearly states that both lunch and en...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYourGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat...
On October 10, 2025, we purchased a Bucharest Dracula Castle tour for two people through GetYourGuide (reservation code: gygn6fhbm224). We arrived at the designated meeting point, Universitate Bucharest, 7 minutes early. However, the tour minibus left without picking us up. Even though we knocked on...
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.67 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys...
On August 20, 2025, I purchased an ATV tour in Ortahisar, Nevşehir through GetYourGuide from a company called Reputation Travel (Reservation No: GYG32MQWRWYA). I would like to report a very negative and unacceptable experience that occurred during this tour. On the return trip, after I made a negat...
On August 13, 2025, I made a reservation through GetYourGuide for skip-the-line entry to Hagia Sophia, paying €58 (Reservation No: 1694668). I purchased the online ticket specifically to avoid waiting in line and to enter more easily. However, after the payment, the confirmation email stated that I ...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
Today, I purchased a Lindos sightseeing tour through GetYourGuide. The designated meeting point was listed as the “Bank of Greece,” and I arrived there before the scheduled meeting time. However, the tour bus passed by without picking me up. I tried to contact the organizers by phone, but I could n...
I am trying to purchase a tour through GetYourGuide. My friends were able to successfully book the tour for two people. I am also trying to make a reservation for two people, but unfortunately, the payment is not being accepted, even though I have tried five different credit cards. I am requesting ...
Despite explaining that we are currently unable to participate in the program due to an error caused by the Italian Consulate, GetYourGuide has shown a rigid and completely unhelpful approach and has refused to assist us in any way. International travel is not something that can be managed casually...
I would like to cancel my reservation with number gyg997qgyygr, which I purchased through GetYourGuide. However, I was told that a refund would only be issued if my ticket could be resold. The reason for requesting this cancellation is completely beyond our control. Due to a wildfire that started i...
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio...
While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people. However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at t...
I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I dec...
I have been trying to register as a supplier on GetYourGuide for approximately 15 days, but I am unable to complete the membership registration process. Despite sending emails to the support team, I have not received any response. If this is the situation even before becoming a supplier, I am genui...
During the landing of a hot air balloon ride, we were nearly killed. We purchased the hot air balloon tour through GetYourGuide, and the activity provider was Skyway Travel Agency & Tour. The pilot who operated the balloon was unable to land it properly, the basket tipped over, and during the incide...
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour....
I purchased a full-day Slovenia Lake Bled tour through Get Your Guide under reservation number GYG997VXN6MA for April 7, 2025. I made this purchase on March 13, 2025, and paid for it in full. Just a few hours before the tour, they sent me an email saying that my reservation had been canceled due to ...
It was very bad. From the very beginning of the workshop, I specifically asked for Ocean oil, but it was never brought to me. Everyone else received attention, and when it was finally my turn, there was suddenly no time. Just as I was mixing, smelling, and trying to ask questions, the instructor wou...
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I sold a tour through GetYourGuide, and even though my invoice was issued at the end of the month, I still haven’t received my payment. The payout approval was never given, and I have been waiting with no updates. I have tried reaching out via email multiple times, but GetYourGuide does not respond...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...