I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour....
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I sold a tour through GetYourGuide, and even though my invoice was issued at the end of the month, I still haven’t received my payment. The payout approval was never given, and I have been waiting with no updates. I have tried reaching out via email multiple times, but GetYourGuide does not respond...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
I purchased Global Village Dubai entry tickets through GetYourGuide for October 26, 2024. However, when we arrived at the entrance, security refused to let us in, saying the QR codes provided were not valid tickets. As a result, I had no choice but to buy three new tickets on the spot for 874₺, eve...
I have tried multiple times to purchase a museum entry ticket through GetYourGuide, but I keep encountering the same payment error. No matter how many times I attempt the transaction, it simply won’t go through. I have tested different variations—using Latin characters, removing Turkish characters,...
I registered my business as a supplier on GetYourGuide over a year ago, yet my profile is still not approved. Despite having no missing documents, my business remains inactive, and I am unable to share my activities with travelers. I have received no supplier support, and there is no way to reach cu...
I booked a Göcek boat tour through GetYourGuide, expecting a premium experience, but instead, I was overcharged and misled. I paid 3,500₺, only to find out that the actual tour price was 1,300₺. That’s more than 2.5 times the actual cost—an outrageous difference! Additionally, the tour did not foll...
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...