As a long-time Starbucks customer, I have always enjoyed the brand's consistency and quality. However, over the past few years, I’ve experienced significant issues with the quality of the lids used for hot beverages. I prefer extra-hot coffee, especially during winter, but the lids often soften and deform upon contact with hot liquids. This leads to the lids dislodging, causing the paper cup to soften and the coffee to spill, sometimes even burning my hand.
I’ve noticed inconsistent responses across different Starbucks locations when I’ve raised this issue. At Akmerkez, MKM Akatlar, and Nişantaşı branches, my requests for more durable lids were met with unprofessional comments like, “It’s against store policy,” or “If I pour less coffee, you won’t burn yourself.” In contrast, the Etiler and Zekeriyaköy branches addressed the issue positively with solutions like, “Of course, we’ll help.”
Despite raising this issue with Starbucks headquarters and receiving a professional response, no concrete steps have been taken to resolve the problem. This lack of resolution has turned what should be a simple request into an ongoing frustration.
I strongly urge Starbucks to improve the quality of their lids or offer alternative, durable lid options, even if it comes with an additional cost. As a loyal customer, I hope Starbucks values feedback and takes swift action to maintain its high standards and customer trust.
I’ve had a frustrating experience with Starbucks hot coffee orders—not once, but twice. I ordered hot coffee to-go on two separate occasions, and both times the cups were poorly sealed by the staff, causing the coffee to leak into the paper bag. By the time I picked the bag up from my car seat, the...
like two or three months back, I got myself a Starbucks thermos, thinking it would be a solid and durable purchase. But, to my bummer, the lid of the thermos is now loose, making the stuff spill out even without any drops or big hit. What's even more concerning is that I found out other people are h...
I had a very disappointing experience at the Starbucks location inside Galataport. I purchased a hot latte to drink while walking, but the staff didn’t provide a cup holder (sleeve)—something essential for handling hot beverages. When I asked for one, I was told, “We’re out, sorry.” No napkins were ...
I am a frequent customer of Starbucks, and I have always enjoyed their drinks. However, recently, I ordered my usual drink and when I received it, I noticed that the lid did not fit properly, causing the drink to spill all over me. Furthermore, the drink was incorrectly prepared, and it appeared una...
I recently purchased a Starbucks-branded thermos, and while it performs well in terms of keeping beverages hot, I was extremely disappointed to see that the outer color faded after just one wash with hot water. I didn’t use any harsh cleaning methods—just hot water—and yet the thermos is already vis...
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