I’ve been a regular at Starbucks, purchasing a mocha almost daily. However, today’s experience was unacceptable. The usual blonde cashier had to prepare the coffee due to the absence of a barista. As someone with barista experience myself, I noticed several mistakes.
She dipped the milk frother directly into the milk and didn’t add espresso to my mocha. Initially, I didn’t notice because of the whipped cream, but when I tasted it, it was lukewarm and only had a milk flavor. Upon opening the lid, I saw a pale mixture that resembled ayran, not mocha.
I returned to address the issue, but she insisted the machine made the coffee and I needed to stir it. Showing her the color, I pointed out this was far from a proper mocha. Another staff member whispered something to her, and she replied “no.” When they finally handed me a replacement, it was evident they’d added hot chocolate instead of espresso, making it clear they were avoiding putting coffee in it altogether.
After paying ₺115, I ended up with warm milk, which I couldn’t even drink due to frustration. I threw it away and left. Mistakes happen—we’re all human. But blaming customers and offering subpar service is unacceptable. I’ll think twice before returning to Starbucks.
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I always look forward to my coffee time. However, today at Starbucks, the barista mistakenly added two drinks to my bill instead of one. When I pointed out the error, she responded with a deep sigh and rude behavior, frowning at me. Unfortunately, this isn't the first time I've experienced such trea...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
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At Starbucks Coffee, a rude female staff member threw away my coffee receipt at the end of the transaction, and when I asked for it afterward, she pulled out a random receipt from the trash instead. On top of that, she responded in a scolding tone as if she had done nothing wrong. I still haven’t re...
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