My Samsung washer's impeller has suffered significant damage after two years, which is unusual for a non-wear-and-tear part. How can I get it covered under warranty?

I purchased the Samsung DV90BB5245AEAH 01 model dryer from Media Markt's online store on January 18, 2024. I've been noticing minor wear and tear on my clothes since day one, but last night, a cotton garment in the cotton cycle suffered significant damage. I regularly maintain the machine and clean ...

On November 6, 2025, I purchased the Samsung WW11BB534DAEAH washing machine from an authorized Samsung dealer. From the very first day, the machine began making a loud, disturbing rattling noise during every wash cycle. I noticed the issue on November 16 and immediately contacted Samsung customer s...

On October 5, 2025, I purchased a Samsung DW60dg540FWQTR dishwasher. On the day of installation, the service team identified a defect in the upper rack. Since that day, the issue has never been resolved, and the rack still doesn’t fit properly. Samsung’s technical service has visited at least three ...

In February 2024, we purchased a refrigerator (model RB44TS134WW) from Bodrum 5M Migros for our mother. This was our first experience with a Samsung product. Unfortunately, the product has proven to be extremely disappointing, both in terms of quality and customer service. In August, during one of t...

I am extremely disappointed with the service I have received regarding my Samsung refrigerator in Turkey. My fridge stopped working last week and was no longer cooling. I immediately contacted Samsung, but it took three days for a technician to come. When they arrived, they were unsure of the issue ...

On 26.12.2024, I purchased a Samsung washing machine, model ww11bba046aeah, from Adana Optimum AVM, and from the very first day it has shown serious defects. During operation it produces an excessively loud noise, and, as seen in the video, distinct knocking sounds can be heard. The program also unn...

About five months ago, I purchased a Samsung WW11BBA046AEAH washing machine from Özbaşlar Dayanıklı Tüketici Malları Ticaret Limited Şirketi. The machine is still under warranty, and I have all the necessary documents. From the very first use, however, I noticed a serious problem: after every wash, ...

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I purchased my Samsung DW60M5060FS/TR dishwasher about 7 years ago, and since the very first day, it has shown the same repeating problem: during every wash cycle, the machine displays 4C and 5C error codes. Over the years, I have contacted Samsung authorized service many times. Each time, the tech...

My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have ...

My Samsung WW10H9610EW/AH Crystal Blue washing machine has been out of order for 13 days. I contacted ABC Service in Bursa, and they said a part needed to be replaced, which I agreed to. However, even after the part was changed, my machine is still faulty, and I can no longer reach the service cente...

Samsung is not as serious as its ads and store branding suggest. On August 3rd, I bought a dishwasher from a Samsung store. I was told that delivery and installation would take place on August 6th. However, the service team called on the installation day and tried to postpone it to August 7th. After...

About a week ago, my Samsung Ecodrive washing machine started tripping the circuit breaker. I tried plugging it into different outlets, but the issue persists—it only trips the breaker when the machine is running, especially during the water intake phase. None of my other electrical appliances have ...

Even though I recently bought a Samsung washing machine, a piece of the round rubber inside the door tore off. The machine is barely two months old, and since we were on vacation, it was only used about 10 times. The installation team argued with us, complaining of back pain and asking us to stack t...

Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...

I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted...

I bought a brand-new Samsung WW90T4020CE 9 kg washing machine, and less than a year later, the rubber door gasket tore—which should never happen with such a new appliance. When I contacted customer service, they told me that torn gaskets aren't covered under warranty and blamed it on “user error,” s...

I purchased several home appliances from the Samsung Optimum Outlet Store: a 75" TV, washing machine, dishwasher, refrigerator, oven, stovetop, and a dryer. I was also planning to get an air conditioner, and was informed there was a promotion offering a free air conditioner when buying four white go...

I bought this machine expecting to wash large loads, but it refuses to go into the spin cycle for drying, even with a mere 5 kg of laundry! This is completely unacceptable. My old 7 kg washing machine could handle blankets and full loads without any problem, always spinning them dry. Now, with this...

On 09.03.2024, I purchased the Samsung brand washing machine, whose details are provided above, from carrefour store. Shortly after receiving the product, I started using it and noticed that it was making unusually loud noises while operating—a clear indication of a significant audible malfunction. ...

3 years ago, unfortunately, I bought all my white goods from Samsung. The refrigerator started to cool, we called the service and created a record, they said it would come the next day. They kept me waiting until the end of the day and said the record was not visible, and as a result of waiting for ...

I use Samsung Galaxy Fold phones. However, the internal screen of the device was scratched due to a problem. When I sent it to warranty, I was charged a fee. It’s frustrating that a premium device like this comes with such poor after-sales support. I think device-related malfunctions are no longer c...

I purchased a Samsung washing machine at the end of 2023, expecting durability and reliability. But just five months in, a factory defect appeared, and I was told the drum needed to be replaced. I refused that option and insisted on a full product replacement, which was thankfully approved. However...

I bought my Samsung washing machine from Teknosa, and it hasn’t even been two years—yet it makes an incredibly loud noise during every cycle. It’s so disruptive that guests at our home have commented on it, surprised that a new and expensive machine could be this noisy. People who use other brands s...

I bought a Samsung washer dryer, expecting quality and reliability—but all I’ve gotten is repeated frustration. After serious issues with the first machine, I was issued a replacement of the exact same model. Sadly, the same problems continued with the new unit too. The new machine has already requ...