I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted another support request in June and was contacted by the Çorlu Samsung service team shortly afterward.
The technician said he remembered both my home and the machine and casually informed me that the issue could be resolved with a ₺10,000–₺12,000 part replacement. When I asked why this wasn’t mentioned during the same issue two years ago, he said he’d check with his supervisor and get back to me. Instead of a follow-up call, I just received a generic “service completed” notice.
This is not acceptable. The fact that I’ve faced the same recurring issue twice in under four years, with zero resolution, points to a clear manufacturing flaw. I believe my consumer rights have been completely ignored, and I now feel financially and emotionally taken advantage of. I demand that Samsung acknowledge this defect and offer a fair resolution, such as a replacement or full repair without passing on outrageous costs to me.
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
I’ve had my Samsung dryer for just one year, and it’s still under warranty, yet it has already started making an incredibly loud and disturbing noise ...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
The Samsung 9kg Washer Dryer I bought in Turkey in 2017 suddenly stopped working, even though it comes with a 10-year inverter warranty. When I called for service, they came and told me it was a main board failure. Brace yourself: they quoted ₺9,600 for the replacement! Is it normal for a machine to...
Comments