I am extremely disappointed with the service I have received regarding my Samsung refrigerator in Turkey. My fridge stopped working last week and was no longer cooling. I immediately contacted Samsung, but it took three days for a technician to come. When they arrived, they were unsure of the issue and said they needed to order a part (the board). They also mentioned that it will take 3 days for the board to arrive, and still after 5 days it hasn’t arrived. They also said if the board does not fix the problem, then the motor might need to be replaced. It has now been over a week, and I still do not have a functioning refrigerator at home, and during this entire time, Samsung has not offered any practical solution or alternative support. For a global company of Samsung’s size, I expected faster, clearer, and more reliable service. Unfortunately, this experience has been very frustrating and disappointing. As of now, the problem is still not fixed and I am still without a fridge.
There appears to be no customer service or authorized service center in Turkey that can repair Samsung refrigerators. I'm left wondering if any other brand in the world would treat their products in this manner. My Samsung fridge broke down seven years ago, and Samsung has been unable to resolve the...
My wardrobe-style refrigerator, of unknown age, has been providing service, but it's disappointing that it hasn't shown any consideration for its age. I'm disappointed by the absence of a display screen and the numerous spare parts issues, which are causing significant headaches. I'm sorry to hear t...
I have been using my Samsung RB50RS334WW refrigerator for about three years, and for the past three days it has completely stopped cooling. To resolve the issue, I contacted Samsung’s authorized service. After inspection, they told me that the control board had burned out and that the compressor nee...
My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
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