I’ve had my Samsung dryer for just one year, and it’s still under warranty, yet it has already started making an incredibly loud and disturbing noise during operation. Naturally, I contacted Samsung’s customer service to report the issue. But to my surprise, they immediately demanded a ₺750 service fee—before even checking the machine.
They also said the cost could increase depending on the repair. How is it fair or professional to charge customers in advance for a machine that’s clearly within its warranty period? It’s unacceptable for a brand like Samsung to treat its customers like this, especially without even inspecting the product first.
I expected support and accountability, not hidden charges and indifference. If this is how Samsung handles legitimate warranty claims, it’s the last time I’ll ever buy or recommend any of their products. You’re not just losing my trust—you’re losing future customers, too.
The Samsung 9kg Washer Dryer I bought in Turkey in 2017 suddenly stopped working, even though it comes with a 10-year inverter warranty. When I called for service, they came and told me it was a main board failure. Brace yourself: they quoted ₺9,600 for the replacement! Is it normal for a machine to...
I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted...
I purchased a Samsung washing machine four months ago, and I have been completely dissatisfied since day one. I expected quality from a reputable brand, but instead, I received a machine that is extremely inefficient. No matter which cycle I select, the machine runs for 5 hours, whether it’s a sing...
Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in ...
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