Disappointed By Samsung: Poor Service Behind the Brand Image

I purchased several home appliances from the Samsung Optimum Outlet Store: a 75" TV, washing machine, dishwasher, refrigerator, oven, stovetop, and a dryer. I was also planning to get an air conditioner, and was informed there was a promotion offering a free air conditioner when buying four white goods. Since it was summer, the timing of installation was important to me, so I asked about it. I was told, "Once your invoices are issued, the AC will arrive within 7–10 days." Trusting the Samsung brand, I believed this – but it turned out to be a sales tactic. Days passed and no one contacted me. After 20 days, I decided to follow up. I called the store and found out there had been a mistake: the store staff had selected the wrong product (they entered an oven instead of the right one). After some back and forth, we finally got it corrected. Meanwhile, our dryer broke down just three weeks after purchase. The service team came and diagnosed a motor failure. They initiated a replacement request. At the same time, I was still waiting for the air conditioner campaign to be approved. Then today, I received a call from the campaign team. They told me that since the dryer is being replaced and the product code will change, they cannot currently approve the campaign. As if a motor failure was somehow my fault. On top of that, the campaign approval should have already been completed and the installation process started weeks ago. One more unrelated but relevant point: Samsung delivered a different refrigerator than the one we selected, and when we requested a replacement, they charged us ₺3,000 for delivery. I trusted the Samsung brand, expecting a premium experience, but their customer satisfaction process has been a complete disaster. I hope anyone researching before making a purchase comes across this and takes it into consideration. Think twice before buying Samsung white goods based solely on brand perception.