Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to call back, no one answers. This has happened repeatedly over the last two days. I have never experienced such an unprofessional and disorganized service network in my life. I have spent two full days waiting at home from morning until evening, and not a single technician has arrived as promised. One of the service staff called a day before and scheduled an exact time, but on the day of installation, the case was mysteriously transferred to a different service branch. Meanwhile, I’m the one left completely inconvenienced and disrespected. We own many Samsung products in our home, but this will definitely be the last. I am planning to escalate this complaint not only through local channels, but also to your headquarters in South Korea. The experience has been frustrating, time-consuming, and frankly, unacceptable.
I purchased a Samsung dryer online and scheduled an installation appointment to ensure the warranty remained valid. Samsung customer service booked us for November 28, but the experience was nothing short of frustrating. On the scheduled day, neither Samsung customer service nor the local service ce...
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
I bought a Samsung washer dryer, expecting quality and reliability—but all I’ve gotten is repeated frustration. After serious issues with the first machine, I was issued a replacement of the exact same model. Sadly, the same problems continued with the new unit too. The new machine has already requ...
Hello, I purchased a Samsung dryer, which was delivered to my address on December 18, 2024. However, as of today, the installation has still not been completed. When I contacted customer service and the service team, I was told that due to year-end inventory checks in the warehouse, the installation...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
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