About five months ago, I purchased a Samsung WW11BBA046AEAH washing machine from Özbaşlar Dayanıklı Tüketici Malları Ticaret Limited Şirketi. The machine is still under warranty, and I have all the necessary documents. From the very first use, however, I noticed a serious problem: after every wash, my clothes come out with tears and holes, causing permanent damage to my garments.
I tried several solutions on my own. I ran the machine empty, cleaned the filters, changed detergents, and tested different washing programs. Unfortunately, none of these attempts solved the issue. I then contacted Samsung customer service, and a service technician inspected the machine. The technician admitted that this model has a known chronic defect and offered to perform a part replacement.
Since my washing machine was only one month old at the time, I refused a part replacement and instead requested a full return or exchange. Customer service initially said they would handle the process, but I was left waiting for about a month without resolution. Later, I was told that the issue was due to the “poor quality of my clothes’ fabrics” rather than the machine itself, which I find unacceptable.
I firmly believe this is a defective product. I paid ₺27,000 in cash and expect either a full refund or a replacement with a properly functioning unit. Samsung should take responsibility for selling a faulty product and for the damages it has caused to my clothing.
Customer Number: 7226487924
I request urgent resolution of this issue and expect Samsung to uphold its warranty and consumer obligations without further delay.
I purchased a Samsung washing machine four months ago, and I have been completely dissatisfied since day one. I expected quality from a reputable brand, but instead, I received a machine that is extremely inefficient. No matter which cycle I select, the machine runs for 5 hours, whether it’s a sing...
I bought a Samsung washer dryer, expecting quality and reliability—but all I’ve gotten is repeated frustration. After serious issues with the first machine, I was issued a replacement of the exact same model. Sadly, the same problems continued with the new unit too. The new machine has already requ...
I have a Samsung washing machine and since 2018, the first year I bought it, it has been serviced 3 times and it has been repaired on site. It was repaired and followed up on site 2 times, and because the problem was not resolved, they took the machine to the service. As a result, it stayed in the s...
On June 17, 2020, I purchased the WW10N644RPW model (Serial No: …) washing machine through Trendyol, advertised as "Samsung Türkiye guaranteed." From the very first day, the machine has consistently malfunctioned, and the fabric softener compartment has never worked. Samsung Authorised Service attem...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
Comments