1
Feyzanur is completely dissatisfied with the result

Samsung Sold Me a Faulty Refrigerator That Failed After Just 3 Years

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Feyzanur
May 12, 2025 11:06 am
21

3 years ago, unfortunately, I bought all my white goods from Samsung. The refrigerator started to cool, we called the service and created a record, they said it would come the next day. They kept me waiting until the end of the day and said the record was not visible, and as a result of waiting for 4 days like this, my food in the freezer turned into garbage, I suffered a loss of 10-15 thousand. As if that wasn't enough, the service fee was 20-25 thousand. The 10-year warranty was only valid for the motor. There was a card change and gas leak and it was not covered by the warranty. Also, a Vestel brand card was found in the refrigerator. We made a big mistake by buying white goods from Samsung when we could have bought them from other brands for 1/3 the price. You are a very bad company, your customer representatives and solution center work very badly. Who would buy white goods for 3.5 years for God's sake, what a shame for our money. I will start all kinds of legal processes and I will also spread this situation on all social platforms. I read the other complaints here, many people's same model refrigerators have broken down in 3-4 years, which raises suspicions that there is systematic fraud. Let's file a class action lawsuit, no one makes money easily. I won't let my rights be wasted.

May 12, 2025 5:25 pm (6 hours after complaint)

Dear Customer, Thank you for contacting us. In order for our solution center to get in touch with you, we kindly ask you to provide us with your name, surname, and contact information. Best regards, Samsung Electronics Turkey

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