3 years ago, unfortunately, I bought all my white goods from Samsung. The refrigerator started to cool, we called the service and created a record, they said it would come the next day. They kept me waiting until the end of the day and said the record was not visible, and as a result of waiting for 4 days like this, my food in the freezer turned into garbage, I suffered a loss of 10-15 thousand. As if that wasn't enough, the service fee was 20-25 thousand. The 10-year warranty was only valid for the motor. There was a card change and gas leak and it was not covered by the warranty. Also, a Vestel brand card was found in the refrigerator. We made a big mistake by buying white goods from Samsung when we could have bought them from other brands for 1/3 the price. You are a very bad company, your customer representatives and solution center work very badly. Who would buy white goods for 3.5 years for God's sake, what a shame for our money. I will start all kinds of legal processes and I will also spread this situation on all social platforms. I read the other complaints here, many people's same model refrigerators have broken down in 3-4 years, which raises suspicions that there is systematic fraud. Let's file a class action lawsuit, no one makes money easily. I won't let my rights be wasted.
About 5 years ago, we trusted the Samsung brand and bought all of our household appliances from them. Last year, our dishwasher had a problem where it wouldn't clean, so it was fixed. When I went to the earthquake zone for work in February of this year, I saw that the refrigerator was broken. It did...
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
I recently experienced a major disappointment with my Samsung RT46K600S8 refrigerator, which came with a 10-year warranty. After just 5 years of use, the cooling system failed, so I called the service center for assistance. They confirmed that it was a manufacturing issue and not our fault, assuring...
The RS57K4000SA Samsung refrigerator I bought from the Samsung dealer broke down after 6 years. Although they confirmed that they do not have an additional warranty of +2 years, they said that the warranty looks like (3+2) 5 years instead of (3+4) 7 years. Other large companies do not require additi...
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
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