I use Samsung Galaxy Fold phones. However, the internal screen of the device was scratched due to a problem. When I sent it to warranty, I was charged a fee. It’s frustrating that a premium device like this comes with such poor after-sales support. I think device-related malfunctions are no longer covered by warranty. I couldn't get a solution when I contacted Samsung. It was frankly upsetting to receive this response from a company whose every device I use, a company that I speak highly of. In short, it is upsetting that a problem that even the warranty company says is problematic for the device is not covered by warranty.
On February 29, 2024, I brought my Samsung Fold device to their authorized service center due to an unresponsive screen. I was experiencing the well-known hinge issue common in Fold series devices, where the hinge becomes stuck and the screen fails to open properly. Unfortunately, during a minor att...
Recently, the touch screen on my Samsung Z Fold 3 smartphone malfunctioned. I contacted Samsung for assistance, and they instructed me to send the phone to their repair facility. However, after evaluating the phone, the service center informed me that the issue was due to user error and that the rep...
In January 2021, I bought a Samsung TV, feeling assured by its strong reputation and the 2-year warranty it included. Unfortunately, in September 2023, right before the warranty ran out, the screen panel of the TV started malfunctioning. I reached out to Samsung's customer service right away, and th...
I bought a Samsung tablet because it came with a warranty, thought that would give me peace of mind and protect me from any problems that might arise. Unfortunately, my trust was completely broken when the tablet suddenly started malfunctioning for no apparent reason or external damage. The touchscr...
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