My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have I been unable to get any service, but customer support also pretends to offer solutions, yet in reality, they provide none. Apparently, there's only one service center in Çanakkale, and it's responsible for a huge area that includes Edirne, Keşan, and Malkara. A single service center for such a large region. No one calls, no one checks in, no one follows up on the process, and even the so-called solution centers can't offer any solutions. Samsung has been a complete disappointment from top to bottom! I will never bring another Samsung product into my home again.
My Samsung washing machine has not been able to rinse at all for a while. For a solution to this problem, I called Samsung customer service every day for 8 days, and each time I was just told that a record was created and I should wait. However, during this process, no service was directed to me in any way and I did not receive any service.
It was said that in the area where I live, service is provided to a very wide area by a single service provider. However, no one called me, nor was I able to reach an official who followed the process or offered a solution. Customer service also just kept telling me to wait instead of producing a solution.
I demand a clear and explicit explanation from Samsung as to why I cannot receive service. I previously created a request on this site, and they asked for my contact information here. Am I supposed to share my contact information on a publicly accessible portal? Is this your solution? Then you say you couldn't reach me because I didn't share my information. Go ahead and explain it here!
I was victimized by the Samsung Odunluk branch in Bursa. I have been using my Samsung washing machine for about 7-8 years, and since the warranty had expired, I called the service when it broke down. Within a month, the service team came a total of three times. Each time they charged me a service fe...
I purchased a Samsung washing machine four months ago, and I have been completely dissatisfied since day one. I expected quality from a reputable brand, but instead, I received a machine that is extremely inefficient. No matter which cycle I select, the machine runs for 5 hours, whether it’s a sing...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
There appears to be no customer service or authorized service center in Turkey that can repair Samsung refrigerators. I'm left wondering if any other brand in the world would treat their products in this manner. My Samsung fridge broke down seven years ago, and Samsung has been unable to resolve the...
I purchased a Samsung washing machine two and a half years ago, and since its installation, it has been functioning with problems. I have received poor service from Samsung, and their corporate support has been lacking. When the service technician came for the installation, I asked about extending t...
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