Salomon denied my warranty claim after my X Raise 2 Mid GTX split open and started leaking, how can I appeal?

Salomon backs up their shoes with a limited warranty that lasts for two years and covers problems with the way they were made or flaws in the materials.

If your claim was turned down, the damage may have been blamed on things that weren't covered by the guarantee, like normal wear and tear, bad use, or not properly maintaining the item.

We suggest calling Salomon's customer service to talk about your case in more detail if you want to appeal the decision. For calls, call +1-833-230-0292, which is answered Monday through Friday from 8 am to 3:30 pm MDT.

You can also use their online contact form to give them more information or voice your worries.

Bring your receipt or other proof of purchase, clear pictures of the damage, and any other information that could help them figure out how the problem happened.

Offering detailed information about your case and supporting proof can assist Salomon's team in reviewing your claim again.

If the issue persists, share your experience and consider filing a complaint on Xolvie to make a difference.