I purchased a pair of Salomon shoes expecting high quality and durability, but within just 2 months, a visible collapse occurred in the toe area—right where the big toe sits. I immediately sent the shoes in for a warranty evaluation, fully expecting a replacement or repair. Instead, after waiting another 2 months, the shoes were returned to me with a rejection and no explanation that made sense.
As someone who trusted the Salomon brand for its reputation in performance footwear, this experience has been deeply disappointing. I no longer have confidence in the brand or its customer service. Due to the poor handling of this issue and the refusal to stand behind your product, I’ve decided I will not purchase Salomon products again. I request a reconsideration of my warranty claim and proper resolution.
I purchased a pair of Salomon athletic shoes, expecting durability given their high price and the two-year warranty. However, within less than a year, the shoes began to tear. I submitted the shoes for inspection, but Salomon rejected my claim, refusing to acknowledge the defect. This is incredibly ...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
I purchased Salomon shoes with a 2-year warranty, paying a premium for what I believed would be a durable, high-quality product. However, around the 16th month, the shoes started to fall apart. Despite being advertised as waterproof, not only do they allow water in, but they have also begun to tear,...
I bought a pair of Salomon shoes, and despite hardly using them, both heels started tearing within less than two months. I sent them for inspection under warranty, but the request was denied, claiming there was no manufacturing defect. It’s frustrating that Salomon won’t offer a repair or replacemen...
I have been using Salomon shoes for four years, but my recent experiences have been disappointing. The first pair I bought started splitting at the sides after a while. Despite this, I still trusted the brand and purchased another pair on 28.01.2025. Unfortunately, the same issue happened again, thi...
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