I purchased the Salomon Wander GTX men’s outdoor shoes from Afium Manta Outdoor about a year ago, trusting the brand’s promise of waterproof protection through Gore-Tex technology. While the shoes had previously let in a small amount of water, I didn’t think much of it—until I wore them in heavy rain and they became completely soaked from every angle.
I returned the shoes to the store, which sent them to Salomon’s service center. Despite the fact that there were no visible tears or damage, my request for a refund or exchange was denied. The reason? They claimed there was no manufacturing defect.
This is unacceptable. I paid a premium for waterproof performance, and what I received barely matches a cheap pair of shoes. I will be filing a complaint with the Consumer Arbitration Board, and I will never purchase from Salomon again. Stand behind your products or stop charging premium prices.
On 11.01.2024, I bought Salomon XA Pro 3D V9 GTX shoes from Trabzon Forum AVM, and the shoes clearly allowed water to seep through the upper part. I wore them only a few times under light rain, yet they still failed to keep my feet dry. I brought them to the store under warranty, but the brand respo...
I have always trusted Salomon for outdoor hiking, believing in its worldwide reputation for reliability. Until yesterday, I had no issues and even recommended the brand to others. However, during my last hike, my Gore-Tex Salomon shoes completely failed their waterproof guarantee. Despite promising ...
In 2023, I purchased a pair of Salomon X Raise 2 Mid GTX outdoor boots from Sport City. Despite being marketed as durable and waterproof, the side seams have come apart, and the boots have completely lost their water resistance. Since the product was still under warranty, I returned it to Sport Cit...
I purchased a pair of Salomon Supercross (Gore-Tex) shoes just 5 months ago, and they began showing defects far sooner than expected. I submitted them for warranty review, only to wait nearly 2 months for a decision—just to be told my claim was rejected. When I bought these shoes, I was assured by ...
I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them, it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa...
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