My Salomon Gore-Tex Boots Tore in 6 Months and Got Rejected Twice for Warranty
On December 17, 2023, I purchased a pair of Salomon Gore-Tex boots from SuperStep. Since these are winter boots, I used them only during cold months—2–3 months in early 2024 and another 3 months during October–November 2024. That means I’ve worn them for a total of just 6 months.
In early December 2024, I noticed tears forming at the junction between the toes and midfoot area—an area that shouldn’t deteriorate so quickly in high-performance winter footwear. I submitted the boots for inspection at SuperStep, and they denied my claim, citing user error.
I sent them again for re-evaluation, and once again, they claimed user misuse. But I fail to understand how simple seasonal wear constitutes a usage error. It’s not like I hiked mountains or misused the boots in any extreme way.
What’s more frustrating is that I’ve previously owned another pair of Salomon Gore-Tex shoes, which also developed the same issue. I didn’t send those in because the warranty had expired, but now I’m starting to think there’s a recurring durability problem with these models.
I’ve already submitted a formal complaint to the Consumer Arbitration Board and am currently awaiting their response. Meanwhile, I’ve had to go an entire winter without proper boots, despite paying 2–3 times more than competing brands.
