I purchased a pair of Salomon X Ultra 4 Gore-Tex boots from Boyner’s online store, expecting durability. However, after just one winter season, the boots started tearing and showing serious wear. I took them to Boyner Ankamall for a warranty inspection, and after waiting a full month, I visited the store—only to find out that they never even informed me of the results!
To make matters worse, they denied my claim, blaming it on “user error” and returning the boots after 25 business days—past the legal return period. When I pointed this out to customer service, they claimed they had received a response earlier but never provided any explanation.
I called Boyner customer service on January 19, 2025, and they assured me I would receive an update soon. It has now been over a month, and no one has contacted me! This entire experience has been a complete disappointment. I cannot believe Salomon refuses to stand behind their own product, and Boyner’s lack of professionalism is just as bad. I will never buy from them again, and I strongly advise others to stay away. I demand a proper resolution—either a refund or a replacement!
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
In June 2024, I purchased a pair of Salomon athletic shoes from Boyner’s online store. I’ve only worn them occasionally, and certainly not under heavy or extreme use. Despite this, the shoes started showing serious wear and tear—including color fading, material deformation, and tearing. On April 27...
I purchased a pair of Salomon shoes from Boyner about six months ago. I wore them only a few times a week under normal conditions, but after about four months, the inner back part of the shoe started tearing. I took the shoes to the Boyner store twice and requested an inspection both times, but my c...
I purchased a pair of Salomon shoes on October 31, 2023, and, despite using them under normal conditions, the mesh part of the shoe started to deform and tear within the first year. I returned the shoes to the store on September 23, 2024, for inspection, and Boyner sent them to Salomon for review. H...
I purchased a pair of Salomon shoes from Boyner, expecting durability, but they started falling apart almost immediately. Despite careful use, the fabric inside the shoe began pilling, and a visible tear appeared on the exterior after the first wear! These shoes are supposedly built for outdoor use,...
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