I purchased the Salomon X Ultra Snowpilot waterproof boots in black, but the pair I received was a grayish-blue shade. I let the color issue go and started wearing them, expecting their waterproof feature to hold up against harsh winter conditions. It didn’t. The moment I stepped in snow or rain, the boots absorbed water immediately! Even before that, they made my feet sweat excessively, which I thought was just due to warmth. But in reality, the moisture froze my feet, causing me to get sick multiple times.
I contacted Salomon customer service for a warranty inspection, and after a 20-day wait, I got a response claiming “no defects found.” So am I lying? I even told them to wear the boots themselves and see how much water they absorb—no response. I firmly believe Salomon Turkey is selling fake or defective products, because real Salomon boots are known for their durability and performance. The company is clearly avoiding responsibility and refusing to stand behind their warranty.
I have already filed a consumer complaint and will take legal action to get my money back. I urge everyone facing similar issues to file complaints and demand their rights. Paying the equivalent of a month’s rent for defective boots and receiving no customer support is unacceptable. I will not let this go and will escalate this to Salomon’s headquarters in France. If anyone knows how to contact them directly, please share!
I purchased the Salomon Wander GTX men’s outdoor shoes from Afium Manta Outdoor about a year ago, trusting the brand’s promise of waterproof protection through Gore-Tex technology. While the shoes had previously let in a small amount of water, I didn’t think much of it—until I wore them in heavy rai...
I purchased a pair of Salomon shoes, but they failed to meet basic expectations as they are not waterproof. I sent the shoes back for inspection after noticing the issue, but it has been 20 days, and I still haven’t received any updates. Despite multiple emails, I only get a generic response saying ...
I purchased the Salomon X Ultra 04 shoes in February 2024 for about ₺5,000, expecting durability and quality. However, within just a year of normal daily use—on asphalt and sidewalks, not even in outdoor or rugged conditions—the shoes have become significantly worn out. For a product marketed as par...
On 11.01.2024, I bought Salomon XA Pro 3D V9 GTX shoes from Trabzon Forum AVM, and the shoes clearly allowed water to seep through the upper part. I wore them only a few times under light rain, yet they still failed to keep my feet dry. I brought them to the store under warranty, but the brand respo...
I purchased a pair of Salomon X Ultra 4 Gore-Tex boots from Boyner’s online store, expecting durability. However, after just one winter season, the boots started tearing and showing serious wear. I took them to Boyner Ankamall for a warranty inspection, and after waiting a full month, I visited the ...
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