I purchased a pair of Salomon Alphacross 5 Gore-TEX shoes on November 23, 2023, for ₺4,499, and now I deeply regret my decision.
Both shoes developed tears in exactly the same location—a clear sign of a manufacturing flaw. This isn’t normal wear and tear, and it's highly unlikely for two shoes to tear in an identical way unless it’s related to a design or material defect.
I submitted them for inspection under the two-year warranty, expecting Salomon to stand behind their product. Instead, they responded that no production defect was found and rejected my claim.
It’s disappointing that a brand charging such a premium fails to take responsibility for such a clear fault. For the same price, I could have purchased far more durable and reputable shoes from other brands.
This experience has left me frustrated and dissatisfied. Salomon should re-examine this case, acknowledge the clear issue affecting both shoes, and offer a replacement or refund. Ignoring customers who trusted your “performance” label will only damage your credibility.
In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...
I purchased a pair of Salomon shoes on October 8, 2023, expecting durability from a premium brand. However, just seven months later, the shoes started falling apart—the front section developed visible tears and stitching failures in multiple areas. I tried contacting Salomon customer service, but th...
I purchased the Salomon Alpha Cross 5 Goretex from the Salomon store on 21.10.2024. Despite using the shoes lightly, by 26.01.2025, they developed a strong, unpleasant odor that made them unbearable to wear. I sent them in for warranty inspection, expecting a solution, but my request was denied with...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
On 05/04/2024, I purchased a pair of Salomon Speedcross 4 GTX shoes from Athletic Zone. After just five months of light use (about once or twice per week), the inner heel support on the right shoe tore, and there’s noticeable wear on the left shoe as well. I sent the shoes to Athletic Zone for inspe...
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