I placed two separate product orders on the L'Occitane website and complete...d the payment via EFT on July 29, 2026, totaling $296. However, I received
"My complaint was closely followed up and my refund was processed. Thank you very much."
I have been a loyal customer using L'Occitane Intensive Repair shampoo and ...conditioner for many years. After using and enjoying this line for approxim
On September 22, 2025, I purchased the most expensive shaving brush available on the L'Occitane website at the time for ...$41 under order number 3033157682111350, assuming it would be of exceptional quality. While I expected to use this product for many years without issue, I noticed peeling on the ha
I placed order #84603 on the L'Occitane website on June 2 as a custom birthday gift set for my friend, paying a total of... $132. Since that date, the order status on the screen has continuously read "preparing shipment" without any progress whatsoever. Even though my friend resides in Istanbul and th
Approximately one year ago, I purchased a 50 ml L'Occitane perfume from a physical retail store for around $50. Today, I... noticed that the price for the exact same product has jumped to $106, and I find such a drastic increase in such a short period entirely unreasonable. No rationale or explanation
On May 6, 2026, I booked and attended a free skincare and hand care appointment at the Ankamall L'Occitane store. While ...I did not experience any specific adverse reactions on my skin during the treatment, I felt that the service overall lacked the care and benefit I expected. When I wished to take
We traveled from Ankara to Izmir for a vacation and visited the store at Hilltown Mall with four of my friends. One frie...nd wanted to purchase a hand cream; however, because we are accustomed to the attentive service and discounts offered at the Ankara stores, we advised her that great discounts migh
I purchased the L’Occitane Neroli Intense perfume from the Mall of Istanbul store on November 20, 2025 for $46, while th...e price on the official website is $38. The perfume’s longevity is extremely low. Since this was my first purchase, they gave me only two testers, which I think is very few. I woul
The order I placed today from L’Occitane’s online store has arrived. Although I selected the free gift-wrapping option d...uring checkout, no gift wrap was included with my package. There were no other issues or missing items in my order — only the gift wrap was not delivered. After noticing this, I
On November 4, 2025, I received a skincare treatment at the L’Occitane store in Istanbul Palladium Mall. During the trea...tment, a warm mask was applied, and I experienced severe burning and itching on my face. The redness—especially on the left side of my face—has not gone away even after about 30 mi
I returned the Glycine perfume I purchased from L’Occitane’s online store, but even though a very long time has passed, ...my refund has still not been issued. When I initiated the return for order number 3064958341511721, I had paid by credit card. After I sent the product back, I received no updates,
I called L’Occitane customer service around 7:00 PM regarding an issue with one of my online orders. However, I was only... placed on hold with music playing, and I was never able to reach a representative. This is the first time I’ve encountered such a problem, and I kindly request that you get back t
"K"
I purchased the L’Occitane Immortelle Eye Cream after a sales associate recommended it for brightening, but instead of i...mproving my skin, it left dark spots exactly where I applied it. I am extremely frustrated and uncomfortable with this outcome. Additionally, the L’Occitane facial toner caused re
"Thank you"
As a regular L'Occitane Palladium customer, I was shocked by the rude treatment I received on October 26, 2024, around 6...:20 PM. The salesperson greeted me while talking on the phone, showing no professionalism or respect for customers. When I asked to try some tester creams, I was told, “No, you can
As a loyal L'Occitane customer, I was shocked and disappointed by the treatment I received at the Palladium store on Oct...ober 26, 2024, around 6:20 PM. The salesperson greeted me while talking on their phone, showing no respect or professionalism. When I asked to try some tester creams, I was curtly
I bought the L'Occitane Almond Shower Oil, but to my dismay, I discovered the bottle was empty just a week later. It tur...ns out the bottle had a crack, causing all the oil to leak out from the bottom. I even refilled it to check and, while there’s no visible crack, the bottle leaks entirely when ligh
I recently purchased the L'Occitane Orquidea Neroli perfume after trying a tester that had a rich, lasting scent. Howeve...r, the bottle I bought has almost no staying power; the fragrance fades within ten minutes. When I shared my disappointment with the store, they dismissed my concern, saying, "You’
"Thank you for everything. Even taking action made me very happy, and I also thank you for your small gifts."
On September 2, 2024, I purchased 8-9 items from a L’Occitane store. I was ...disappointed with the shampoo and conditioner, so I spoke with the store em
In December, I purchased the L’Occitane Neroli & Orchidee 75 ml perfume, thrilled by its beautiful scent and lasting pow...er. I loved it so much that I was set on repurchasing it regularly. Until two days ago, everything was perfect. But today, when I sprayed it, I noticed a spoiled, almost cheap colo
I purchased L'Occitane products recommended for curly, dry hair, including shampoo, anti-frizz serum, and two restorativ...e hair oils. I paid a high price, expecting quality results, but after 2-3 uses, I saw no positive changes. Frustrated, I returned to the store for advice and was told to use more
I returned a product to L'Occitane on July 12, and they confirmed they would issue a refund. However, today is July 25, ...2024, and I still haven’t received my money back. They’ve even taken back the product but are not providing a payment receipt or any confirmation of the refund. I’m left wondering
I purchased L'Occitane's Cherry Blossom perfume based on its long-lasting scent and quality when I tried the tester duri...ng a birthday promotion. However, the product I bought does not match the tester’s performance at all. While the tester’s scent lingered for two days, the perfume from my purchased
