L'Occitane

I purchased the L’Occitane Immortelle Eye Cream after a sales associate recommended it for brightening, but instead of improving my skin, it left dark spots exactly where I applied it. I am extremely frustrated and uncomfortable with this outcome. Additionally, the L’Occitane facial toner caused re...

As a regular L'Occitane Palladium customer, I was shocked by the rude treatment I received on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on the phone, showing no professionalism or respect for customers. When I asked to try some tester creams, I was told, “No, you can...

As a loyal L'Occitane customer, I was shocked and disappointed by the treatment I received at the Palladium store on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on their phone, showing no respect or professionalism. When I asked to try some tester creams, I was curtly ...

I bought the L'Occitane Almond Shower Oil, but to my dismay, I discovered the bottle was empty just a week later. It turns out the bottle had a crack, causing all the oil to leak out from the bottom. I even refilled it to check and, while there’s no visible crack, the bottle leaks entirely when ligh...

I recently purchased the L'Occitane Orquidea Neroli perfume after trying a tester that had a rich, lasting scent. However, the bottle I bought has almost no staying power; the fragrance fades within ten minutes. When I shared my disappointment with the store, they dismissed my concern, saying, "You’...

In December, I purchased the L’Occitane Neroli & Orchidee 75 ml perfume, thrilled by its beautiful scent and lasting power. I loved it so much that I was set on repurchasing it regularly. Until two days ago, everything was perfect. But today, when I sprayed it, I noticed a spoiled, almost cheap colo...

I purchased L'Occitane products recommended for curly, dry hair, including shampoo, anti-frizz serum, and two restorative hair oils. I paid a high price, expecting quality results, but after 2-3 uses, I saw no positive changes. Frustrated, I returned to the store for advice and was told to use more ...

I returned a product to L'Occitane on July 12, and they confirmed they would issue a refund. However, today is July 25, 2024, and I still haven’t received my money back. They’ve even taken back the product but are not providing a payment receipt or any confirmation of the refund. I’m left wondering ...

I purchased L'Occitane's Cherry Blossom perfume based on its long-lasting scent and quality when I tried the tester during a birthday promotion. However, the product I bought does not match the tester’s performance at all. While the tester’s scent lingered for two days, the perfume from my purchased...

I have always enjoyed using L'Occitane products, but the Aromachology Intense Repairing Infused Oil has been a huge disappointment. I previously purchased the same product and was very satisfied, but the current version is completely different. While the scent remains the same, the texture has chang...

In February 2024, I purchased the Divine Eye Balm, Divine Serum Extract, oil-based cleansing gel, and Shea Butter moisturizer, spending approximately ₺9,000. Unfortunately, these products have severely damaged my skin, especially around my eyes. My eye area became dry, red, and developed bumps short...

I purchased a moisturizer from L’Occitane, and after experiencing an allergic reaction, the product was exchanged last year. Since I was using another brand at the time, I didn’t try the replacement product until recently. However, upon using it, I noticed that the cream doesn’t absorb properly. Eve...

I purchased the L'Occitane Reset Serum with high hopes, but it has caused massive, inflamed acne on my skin. Since the formula was renewed, it seems to have had the opposite effect of what was promised. Instead of cell renewal and improvement, all I’ve experienced are painful breakouts that have dee...

I purchased Immortelle products from L'Occitane for myself and my sister, and both of us experienced severe allergic reactions. When I went to the store to return the products, the sales representative initially acknowledged seeing similar complaints from other customers and agreed to help. However,...

I had previously used the L'Occitane Shea Hand Balm (150ml) and was very satisfied. Based on that experience, I purchased two more before the New Year price increases. However, I deeply regret this decision. The product caused redness, stinging, and a painful burning sensation on my hands and even m...