L'Occitane

On November 17 at 5:56 PM, I purchased a 250 ml L’Occitane Verveine shower gel from the L’Occitane store located in Akasya Mall. I paid with my debit card, the amount was around $29, and I have the corresponding bank statement. In the 8 days following the purchase, I used the product a total of 3–4...

I purchased the L’Occitane Neroli Intense perfume from the Mall of Istanbul store on November 20, 2025 for $46, while the price on the official website is $38. The perfume’s longevity is extremely low. Since this was my first purchase, they gave me only two testers, which I think is very few. I woul...

The order I placed today from L’Occitane’s online store has arrived. Although I selected the free gift-wrapping option during checkout, no gift wrap was included with my package. There were no other issues or missing items in my order — only the gift wrap was not delivered. After noticing this, I ...

On November 4, 2025, I received a skincare treatment at the L’Occitane store in Istanbul Palladium Mall. During the treatment, a warm mask was applied, and I experienced severe burning and itching on my face. The redness—especially on the left side of my face—has not gone away even after about 30 mi...

I returned the Glycine perfume I purchased from L’Occitane’s online store, but even though a very long time has passed, my refund has still not been issued. When I initiated the return for order number 3064958341511721, I had paid by credit card. After I sent the product back, I received no updates,...

I would like to share the issue I experienced with the 50 SPF sunscreen I purchased earlier this year from the L’Occitane City’s Kozyatağı store. From the very first use, the product’s texture was completely off; even after shaking it, the product would not blend, it felt sticky, and the non-oily pa...

I called L’Occitane customer service around 7:00 PM regarding an issue with one of my online orders. However, I was only placed on hold with music playing, and I was never able to reach a representative. This is the first time I’ve encountered such a problem, and I kindly request that you get back t...

I recently purchased the Shea Butter hand cream from the L’Occitane Ankara store, and as soon as I opened it, I noticed a grainy texture inside the product. The packaging has no damage, and there is no expiration date printed on it. I have not yet sent my receipt to the customer representative. I c...

I purchased the L’Occitane Immortelle Eye Cream after a sales associate recommended it for brightening, but instead of improving my skin, it left dark spots exactly where I applied it. I am extremely frustrated and uncomfortable with this outcome. Additionally, the L’Occitane facial toner caused re...

As a regular L'Occitane Palladium customer, I was shocked by the rude treatment I received on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on the phone, showing no professionalism or respect for customers. When I asked to try some tester creams, I was told, “No, you can...

As a loyal L'Occitane customer, I was shocked and disappointed by the treatment I received at the Palladium store on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on their phone, showing no respect or professionalism. When I asked to try some tester creams, I was curtly ...

I bought the L'Occitane Almond Shower Oil, but to my dismay, I discovered the bottle was empty just a week later. It turns out the bottle had a crack, causing all the oil to leak out from the bottom. I even refilled it to check and, while there’s no visible crack, the bottle leaks entirely when ligh...

I recently purchased the L'Occitane Orquidea Neroli perfume after trying a tester that had a rich, lasting scent. However, the bottle I bought has almost no staying power; the fragrance fades within ten minutes. When I shared my disappointment with the store, they dismissed my concern, saying, "You’...

In December, I purchased the L’Occitane Neroli & Orchidee 75 ml perfume, thrilled by its beautiful scent and lasting power. I loved it so much that I was set on repurchasing it regularly. Until two days ago, everything was perfect. But today, when I sprayed it, I noticed a spoiled, almost cheap colo...

I purchased L'Occitane products recommended for curly, dry hair, including shampoo, anti-frizz serum, and two restorative hair oils. I paid a high price, expecting quality results, but after 2-3 uses, I saw no positive changes. Frustrated, I returned to the store for advice and was told to use more ...

I returned a product to L'Occitane on July 12, and they confirmed they would issue a refund. However, today is July 25, 2024, and I still haven’t received my money back. They’ve even taken back the product but are not providing a payment receipt or any confirmation of the refund. I’m left wondering ...

I purchased L'Occitane's Cherry Blossom perfume based on its long-lasting scent and quality when I tried the tester during a birthday promotion. However, the product I bought does not match the tester’s performance at all. While the tester’s scent lingered for two days, the perfume from my purchased...

I have always enjoyed using L'Occitane products, but the Aromachology Intense Repairing Infused Oil has been a huge disappointment. I previously purchased the same product and was very satisfied, but the current version is completely different. While the scent remains the same, the texture has chang...

In February 2024, I purchased the Divine Eye Balm, Divine Serum Extract, oil-based cleansing gel, and Shea Butter moisturizer, spending approximately ₺9,000. Unfortunately, these products have severely damaged my skin, especially around my eyes. My eye area became dry, red, and developed bumps short...

I purchased a moisturizer from L’Occitane, and after experiencing an allergic reaction, the product was exchanged last year. Since I was using another brand at the time, I didn’t try the replacement product until recently. However, upon using it, I noticed that the cream doesn’t absorb properly. Eve...

I purchased the L'Occitane Reset Serum with high hopes, but it has caused massive, inflamed acne on my skin. Since the formula was renewed, it seems to have had the opposite effect of what was promised. Instead of cell renewal and improvement, all I’ve experienced are painful breakouts that have dee...

I purchased Immortelle products from L'Occitane for myself and my sister, and both of us experienced severe allergic reactions. When I went to the store to return the products, the sales representative initially acknowledged seeing similar complaints from other customers and agreed to help. However,...