I have been using a Türk Telekom mobile line in Ankara, Türkiye, and for the last 3 days I have been unable to reach a h...uman customer representative. Every time I call customer service, the system only directs me to the automated voice response and telesekreter, without giving me any option to speak
I am a Türk Telekom mobile customer using the 60 dakika Bütün Dünya international call package, which I purchased throug...h the Türk Telekom mobile application on 13 May 2026 to call Nigeria. Despite this package being advertised as valid for every country, I have not been able to use it to make calls
I have been experiencing serious problems with my Turk Telekom home internet in Istanbul Eyüpsultan for about two years.... The connection frequently disconnects and there are periods when I stay completely without internet for days, sometimes even close to a month, although my bills are always paid re
I live in İzmir, Karabağlar, Yüzbaşı Şerafettin Mahallesi, on 39**. Sokak. Last May, the infrastructure on our street wa...s upgraded and a partial transition from VDSL to fiber internet was carried out. Fiber boxes were installed and connections were set up for addresses numbered 36 through 48 on the
I had a TTNET home internet subscription in Istanbul and I was unexpectedly... held in detention in Arnavutköy for months starting from 2025. During this
I am writing to report two unauthorized transactions made to “TT NET ANONIM STI ISTANBUL TR” from my Kadmos Bank account..., which are not done or approved by me. I am not in Turkey and I have never requested or used any TTNET service in my name, so I believe these payments are the result of fraud or m
I use Turk Telekom’s 12 Mbps unlimited home internet service. Since September 2025, I have been experiencing constant di...sconnections and connection problems. For nearly three months, I continued paying my bills even though I could barely use the internet at all. Despite submitting multiple complaint
The internet service provided by Turk Telekom is extremely poor, with frequent interruptions that sometimes last more th...an a day, and even when it does work, the connection is weak. I called customer service and, on the rare occasions they decide to take your call, they offer no explanation for why
I had a home internet subscription registered at my rental address. I wanted to move/transfer my subscription to my new ...address. However, I faced many problems. 1. Since there was no infrastructure at that address, Türk Telekom offered to transfer my subscription to another address and keep the serv
I have submitted an application through Information and Communication Technologies Authority with the request number 272...213837. To summarize the situation: for many years, we have been applying for the installation of fiber infrastructure in our street. Although the surrounding streets are equipped
I’m still awaiting a satisfactory resolution from Türk Telekom concerning my mobile line. I registered for a new line, a...nd as explicitly mentioned in the contract, the Bayram holiday occurred during the process. The SIM card was never delivered to me by the courier. Eventually, they stated that they
As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playwee...z subscription, and just a few minutes later, I received another SMS confirming that the subscription had been activated. This transaction was carried out without my knowledge or c
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online canc...ellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o
I purchased Türk Telekom's fiber internet service. They said, "Your infrastructure is ready, we will come and install it...," and scheduled an appointment for two weeks later. However, they didn't even provide a specific time, just said, "We can come on a weekday anytime between 11 AM and 6 PM, so wait
I was a Türk Telekom postpaid line user. I decided to switch to another operator and, when I inquired about the terminat...ion fee, I was informed it would be ₺840. I switched to a different operator, but two months later, I received another bill from Türk Telekom for ₺1,653.79, even though I had alrea
I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online canc...ellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o
I am a Turk Telekom customer, and I rarely use my SIM card while abroad to receive SMS messages. Besides that, I have no...t made any calls or used the internet. However, last month, despite only having a brief conversation with my bank for about 15 minutes, I received a bill of over ₺700, which has no
I noticed that Turk Telekom couldn't give me the international call package I asked for, but they did end up processing ...two separate orders. When I was at Esenboğa Airport, the internet was slow and the Turk Telekom network wouldn't work. I bought an extra package by accident while trying to buy the
I switched to Türk Telekom for international communication, but it left me ...stranded, arrived to find my Türk Telekom line dead. My entire trip was dis
On June 7, 2024, I changed my Turk Telekom line from postpaid to prepaid. Before, I had been using the line without any ...problems, but after the change, I noticed that I was no longer able to receive or send SMS messages. I had a conversation with customer service about the problem, and although they
When you sign up for a new plan with Türk Telekom, they offer a complimentary 3-month YouTube Premium membership. Nevert...heless, in cases where the link they provide fails to function, they adamantly deny any accountability. I'm having trouble grasping this deceit. According to the rules, registratio
On May 5, 2023, I had a phone call with Türk Telekom to cancel my mobile internet subscription. They said once I sent th...e required documents to [email protected], the cancellation would go through. After 3 months, I found out they were still billing me. I paid these bills unnecessarily for a
Hey, I'm having some trouble with my home internet. Yesterday, they promised it would be fixed by 8:00 PM, but today it'...s still not working, and I can't get a hold of customer service. I depend on the internet for my work-from-home setup, and it's absolutely essential to have a dependable connection
We've been without internet for 3 days, and Türk Telekom customer service says they cannot assist as they don't understa...nd. The worst company to date. The customer care said they would send a team 3 days ago, and now when we called, they say there is no team, and they are short of staff, therefore n
