Türk Telekom

I live in İzmir, Karabağlar, Yüzbaşı Şerafettin Mahallesi, on 39**. Sokak. Last May, the infrastructure on our street was upgraded and a partial transition from VDSL to fiber internet was carried out. Fiber boxes were installed and connections were set up for addresses numbered 36 through 48 on the ...

I am writing to report two unauthorized transactions made to “TT NET ANONIM STI ISTANBUL TR” from my Kadmos Bank account, which are not done or approved by me. I am not in Turkey and I have never requested or used any TTNET service in my name, so I believe these payments are the result of fraud or m...

I use Turk Telekom’s 12 Mbps unlimited home internet service. Since September 2025, I have been experiencing constant disconnections and connection problems. For nearly three months, I continued paying my bills even though I could barely use the internet at all. Despite submitting multiple complaint...

The internet service provided by Turk Telekom is extremely poor, with frequent interruptions that sometimes last more than a day, and even when it does work, the connection is weak. I called customer service and, on the rare occasions they decide to take your call, they offer no explanation for why ...

I had a home internet subscription registered at my rental address. I wanted to move/transfer my subscription to my new address. However, I faced many problems. 1. Since there was no infrastructure at that address, Türk Telekom offered to transfer my subscription to another address and keep the serv...

I have submitted an application through Information and Communication Technologies Authority with the request number 272213837. To summarize the situation: for many years, we have been applying for the installation of fiber infrastructure in our street. Although the surrounding streets are equipped ...

I’m still awaiting a satisfactory resolution from Türk Telekom concerning my mobile line. I registered for a new line, and as explicitly mentioned in the contract, the Bayram holiday occurred during the process. The SIM card was never delivered to me by the courier. Eventually, they stated that they...

As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playweez subscription, and just a few minutes later, I received another SMS confirming that the subscription had been activated. This transaction was carried out without my knowledge or c...

I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...

I purchased Türk Telekom's fiber internet service. They said, "Your infrastructure is ready, we will come and install it," and scheduled an appointment for two weeks later. However, they didn't even provide a specific time, just said, "We can come on a weekday anytime between 11 AM and 6 PM, so wait...

I was a Türk Telekom postpaid line user. I decided to switch to another operator and, when I inquired about the termination fee, I was informed it would be ₺840. I switched to a different operator, but two months later, I received another bill from Türk Telekom for ₺1,653.79, even though I had alrea...

I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online cancellation form and sending it to the cancellation department together with scans of my residency card. I then proceeded to drop off their equipment at the Telekom shop with a copy o...

I am a Turk Telekom customer, and I rarely use my SIM card while abroad to receive SMS messages. Besides that, I have not made any calls or used the internet. However, last month, despite only having a brief conversation with my bank for about 15 minutes, I received a bill of over ₺700, which has no...

I noticed that Turk Telekom couldn't give me the international call package I asked for, but they did end up processing two separate orders. When I was at Esenboğa Airport, the internet was slow and the Turk Telekom network wouldn't work. I bought an extra package by accident while trying to buy the...

On June 7, 2024, I changed my Turk Telekom line from postpaid to prepaid. Before, I had been using the line without any problems, but after the change, I noticed that I was no longer able to receive or send SMS messages. I had a conversation with customer service about the problem, and although they...

When you sign up for a new plan with Türk Telekom, they offer a complimentary 3-month YouTube Premium membership. Nevertheless, in cases where the link they provide fails to function, they adamantly deny any accountability. I'm having trouble grasping this deceit. According to the rules, registratio...

On May 5, 2023, I had a phone call with Türk Telekom to cancel my mobile internet subscription. They said once I sent the required documents to [email protected], the cancellation would go through. After 3 months, I found out they were still billing me. I paid these bills unnecessarily for a ...

Hey, I'm having some trouble with my home internet. Yesterday, they promised it would be fixed by 8:00 PM, but today it's still not working, and I can't get a hold of customer service. I depend on the internet for my work-from-home setup, and it's absolutely essential to have a dependable connection...

We've been without internet for 3 days, and Türk Telekom customer service says they cannot assist as they don't understand. The worst company to date. The customer care said they would send a team 3 days ago, and now when we called, they say there is no team, and they are short of staff, therefore n...

As a corporate customer of Turk Telekom's fixed internet service, I called yesterday at 11:45 am to report a line disruption, and they instructed me to call back in 30 minutes to check if the issue was resolved. I had a meeting, so I went to my wife's office to work. When I called back in the aftern...

I have Türk Telekom for my home internet service. Even with only one wall separating me from the modem, the connection is extremely weak, practically non-existent, causing constant freezing. Watching a movie is impossible with the constant buffering caused by a weak internet connection. It's not fea...

I've been a customer of Türk Telekom for home internet and Tivibu for the past 6 years. Last month, my bill came to ₺650. I called customer service to ask why. They said my package had ended, and if I continue my subscription, it would be ₺350 per month. I agreed and confirmed. However, this month, ...