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Türk Telekom

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Türk Telekom

Complaints

33 complaints
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Türk Telekom 60 Minutes International Calls Credits For Every Country Not Working

Meral
Meral
May 28 3:59 PM

I am a Türk Telekom mobile customer using the 60 dakika Bütün Dünya international call package, which I purchased throug...

Türk Telekom Internet Not Working

Sara
Sara
May 14 7:07 PM7

I have been experiencing serious problems with my Turk Telekom home internet in Istanbul Eyüpsultan for about two years....

1

Türk Telekom Promised Fiber Every Month for 10 Months and Never Delivered

Sinan
Sinan
April 19 11:21 AM9

I live in İzmir, Karabağlar, Yüzbaşı Şerafettin Mahallesi, on 39**. Sokak. Last May, the infrastructure on our street wa...

Türk Telekom Promised Fiber Every Month for 10 Months and Never Delivered

TTNET Unauthorized Charges on Kadmos Account

babagunche
babagunche
February 26 3:29 PM99

I am writing to report two unauthorized transactions made to “TT NET ANONIM STI ISTANBUL TR” from my Kadmos Bank account...

Turk Telekom Internet Keeps Disconnecting Despite Repeated Complaints

Tolga
Tolga
January 16 8:23 PM45

I use Turk Telekom’s 12 Mbps unlimited home internet service. Since September 2025, I have been experiencing constant di...

3

Türk Telekom Internet Outages And Weak Connection With No Customer Support

Dr.
Dr.
November 23, 2025 11:00 AM55

The internet service provided by Turk Telekom is extremely poor, with frequent interruptions that sometimes last more th...

Türk Telekom Forced Me to End My Home Internet and Blocked My Mobile Access

Khaled
Khaled
September 16, 2025 8:29 AM94

I had a home internet subscription registered at my rental address. I wanted to move/transfer my subscription to my new ...

Türk Telekom Ignores My Fiber Infrastructure Request For Years

Çağlar
Çağlar
August 21, 2025 3:00 PM59

I have submitted an application through Information and Communication Technologies Authority with the request number 272...

1

Türk Telekom Did Not Deliver My SIM Card as Promised

Hadi
Hadi
June 11, 2025 1:05 PM77

I’m still awaiting a satisfactory resolution from Türk Telekom concerning my mobile line. I registered for a new line, a...

Türk Telekom Charged Me for a Playweez Subscription I Never Approved or Requested

Gökhan
Gökhan
April 3, 2025 9:19 PM114

As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playwee...

Türk Telekom Refuses to Cancel My Evde İnternet Despite Multiple Complaints

Mwafrica
Mwafrica
March 6, 2025 12:14 AM163

I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online canc...

Türk Telekom Didn't Show Up for My Fiber Internet Installation

Engin
Engin
February 19, 2025 10:06 AM157

I purchased Türk Telekom's fiber internet service. They said, "Your infrastructure is ready, we will come and install it...

Türk Telekom Charged Me an Unfair Termination Fee After Misleading Information

İrfan
İrfan
January 27, 2025 8:23 PM154

I was a Türk Telekom postpaid line user. I decided to switch to another operator and, when I inquired about the terminat...

1

Türk Telekom Refused to Cancel My Internet Despite Following Their Instructions

Iain
Iain
January 7, 2025 7:04 PM232

I cancelled my home internet with Turk Telekom in November 2024, I completed their request of completing the online canc...

Turk Telekom Unexpected High Charges Complaint

Reyhan
Reyhan
August 12, 2024 11:25 AM248

I am a Turk Telekom customer, and I rarely use my SIM card while abroad to receive SMS messages. Besides that, I have no...

1

Turk Telekom Charged But Couldn't Give Me the International Call Package I Asked for

Fatih
Fatih
July 29, 2024 8:44 PM238

I noticed that Turk Telekom couldn't give me the international call package I asked for, but they did end up processing ...

Turk Telekom GSM Line Switch Failure

Kerim
Kerim
June 8, 2024 12:37 AM263

On June 7, 2024, I changed my Turk Telekom line from postpaid to prepaid. Before, I had been using the line without any ...

Türk Telekom's YouTube Premium Free Trial Scam

Samet
Samet
April 14, 2024 12:29 PM297

When you sign up for a new plan with Türk Telekom, they offer a complimentary 3-month YouTube Premium membership. Nevert...

Türk Telekom's YouTube Premium Free Trial Scam
2

Turk Telekom Fails to Fix Internet Outage

Phoebe
Phoebe
March 14, 2024 8:57 AM345

Hey, I'm having some trouble with my home internet. Yesterday, they promised it would be fixed by 8:00 PM, but today it'...

Bad Customer Service from Türk Telekom

Ronnie
Ronnie
March 5, 2024 6:09 PM311

We've been without internet for 3 days, and Türk Telekom customer service says they cannot assist as they don't understa...

Turk Telekom Corporate Internet Outage - 48 Hours for Repair

Emel
Emel
March 4, 2024 10:20 AM341

As a corporate customer of Turk Telekom's fixed internet service, I called yesterday at 11:45 am to report a line disrup...