If you're in Europe and can't find genuine Roborock parts, the best alternative is to order directly from the official Roborock EU store at roborock-eu.com, which distributes genuine parts like brushes, filters, mop cloths, and water tanks to most EU nations.
You can also visit Roborock's official Amazon store which frequently stocks authorized accessories labeled "Sold by Roborock."
Avoid third-party dealers with unclear branding, since counterfeit components may damage your robot or void the warranty.
For unusual components or internal repairs, please contact support.roborock.com to be referred to an approved service partner in your country.
Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.
Related Complaints
Roborock S8 MaxV Ultra Missing Water Filter After Service

I purchased a Roborock S8 MaxV Ultra for approximately 2,000 USD under Turkish market conditions, and unfortunately I ha...ve been experiencing serious problems with both the device and the authorized service. Within the last month, I had to send my machine to the authorized service in Istanbul for the...

Roborock Q8 Max Pro Main Brush Cover Broke
Approximately three months ago, I purchased a Roborock Q8 Max Pro robot vacuum cleaner from Hepsiburada. About one month... after the purchase, the main brush cover broke on its own without any impact, improper use, or user error. When I researched the issue, I saw many similar complaints about the sam...


Roborock Refused Warranty for My S7 Max Ultra After Only Two Uses

On February 10, I purchased a Roborock S7 Max Ultra robot vacuum through Epttavm. After using the product only twice, it... began displaying a wall sensor error, and because of this issue I sent the device to the service center on February 17. After the service inspection, I was informed that there wa...
Roborock Refused Warranty Coverage for Broken Mop Strap

I have been using my Roborock Q Revo S robot vacuum cleaner for approximately 13 months, after purchasing it from Vatan ...Bilgisayar. Today, the Velcro strap on the mop attachment came off. Even though the device is still relatively new and has been used only under normal household conditions, this pa...


Roborock S8 Charging Station Not Covered Under Warranty
I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On... November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me a...
Roborock S8 Pro Lidar Scratches During Mapping - Warranty Refusal Issue

The Roborock S8 Pro robot vacuum I purchased on November 1 got stuck under its docking base during mapping and couldn’t ...get out. As the device kept forcing its way out, scratches formed on the lidar cover. To resolve the issue, I first contacted Roborock Europe via email. Their team was extremely he...
Roborock Ignored Error 04 on My H7 Vacuum Under Warranty

I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be p...rovided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...


Roborock Q7 Max Smart Vacuum Cleaner Malfunction

My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 2...3. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
Roborock S8 Water Tank Cracked and I Was Denied Warranty Despite the Issue

We paid ₺25,000 for the robot when it first came out, and now the water tank has cracked for no reason. Even though it’s... still under warranty, they tried to sell us a replacement part and claimed it’s not covered. This doesn’t make sense for a product in this price range that’s supposed to offer pre...


Roborock Tricked Me Repair Fee, Warranty Denied, I’m Furious

Our Roborock branded robot had problems with shooting power and charging before the end of 2 years. We called Roborock c...ustomer service and they said it could be reviewed under warranty. Since we often hear that the brand is fond of money, we insisted on whether any fee would be defined. Customer se...
Roborock Denied Warranty Repair for My Original Vacuum
A year ago, I purchased a Roborock robotic vacuum through the Hepsiburada platform, with Hepsiburada itself as the selle...r. When an issue arose, I wanted to have it repaired under warranty and contacted Roborock Turkey’s authorized service at 08503086777. They informed me that my product was not cove...

Roborock S8+ Vacuum Spare Parts Problem

I just bought a Roborock S8+ vacuum cleaner, but I'm having a hard time finding spare parts like dust bags at the compan...y's sales points or other corporate retailers. It's really annoying. Are these products designed to be thrown away after use? I don't understand why spare parts are always out of s...
Roborock S7 Sonic Mopping Smart Robot Vacuum Water Tank And Sensor Malfunction
On June 8, 2023, at 09:30, I purchased the Roborock S7 Sonic Mopping Smart Robot Vacuum Cleaner from Trendyol. About 7 m...onths after the purchase, a few days ago, the water tank cracked on its own, leading to a height sensor error due to water leakage damaging the sensors. It is alarming that the wat...



Brush Cover Defective on Roborock Q7 Max; Noise Problems Persist
We purchased a Roborock Q7 Max from Vatan Bilgisayar in Istanbul Pendik on October 8, 2023. The brush cover was broken, ...so the vacuum made a weird noise when it was running. I got it as a present for my partner, and we ended up setting it up a little late. So, we just found out about the problem. I ...


Roborock S7 Robot Vacuum Warranty Denied for Weak Conditions

I purchased a Roborock S7 Sonic Mopping Smart Robot Vacuum from hepsiburada.com (seller: Hepsiburada) on November 14, 20...22. It broke down just 9 months later, much to my dismay. The silicone part of the main brush cover had come off, causing the main brush to be damaged. The vacuum failed to send an...



Unresolved Repair Issue with Roborock S7 Robot Vacuum Purchased

I had really high hopes for this product, it turned into a total nightmare. Just one month after I bought it, the robot... vacuum decided to stop working. I'm so bummed out because all the attempts to fix the situation have just been super disappointing and frustrating. when I hit up Teknosa's repair ...
