Roborock parts are hard to find in Europe—how can I get genuine replacements?

The Roborock S8 Pro robot vacuum I purchased on November 1 got stuck under its docking base during mapping and couldn’t get out. As the device kept forcing its way out, scratches formed on the lidar cover. To resolve the issue, I first contacted Roborock Europe via email. Their team was extremely he...

I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be provided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...

My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...

I purchased the Roborock S8 Pro just one month ago after hearing so many positive reviews. I truly believed I was buying a top-tier product. However, on the 25th day of use, the plastic brush guard in the main brush compartment broke on its own—without any misuse or damage on my part. What’s even m...

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I purchased the Roborock Q Revo L robot vacuum from Teknosa on June 27, 2025. Just 20 days into using the device, the red main rubber brush tore due to hair getting tangled around it. What’s most frustrating is that the product was marketed with features specifically designed to prevent hair entangl...

We paid ₺25,000 for the robot when it first came out, and now the water tank has cracked for no reason. Even though it’s still under warranty, they tried to sell us a replacement part and claimed it’s not covered. This doesn’t make sense for a product in this price range that’s supposed to offer pre...

Our Roborock branded robot had problems with shooting power and charging before the end of 2 years. We called Roborock customer service and they said it could be reviewed under warranty. Since we often hear that the brand is fond of money, we insisted on whether any fee would be defined. Customer se...

I bought the Roborock S8 Sonic from MediaMarkt on November 8, 2024, and I expected it to last for years—not just a couple of months. But by the second month of use, the water tank started leaking. I used the product carefully, exactly as instructed, and never mishandled it. When I sent it in for re...

A year ago, I purchased a Roborock robotic vacuum through the Hepsiburada platform, with Hepsiburada itself as the seller. When an issue arose, I wanted to have it repaired under warranty and contacted Roborock Turkey’s authorized service at 08503086777. They informed me that my product was not cove...

From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...

I purchased the Roborock H7 cordless vacuum cleaner from a seller listed as Esta Bilgi Teknolojileri Bil. Elek. Elektron. Tel. San. Tic. Ltd. Şti. Unfortunately, the dustbin of the vacuum broke, and I’ve been waiting 4–5 months to receive a replacement. Despite my repeated follow-ups and stating tha...

Hello, I’m writing about my Roborock H7 cordless vacuum, which I can no longer use due to a broken latch on the dustbin. A small but critical plastic tooth snapped, and now the bin doesn’t lock into place, rendering the entire vacuum nonfunctional. I sent the product to Esta, the official service p...

I sent my Roborock robot vacuum, still under warranty, to the service center for a water tank replacement and routine maintenance. To my surprise, they quoted a repair cost of ₺15,000! This makes me question the purpose of having a warranty at all. I expected better from Roborock, a brand I trusted...

I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...

I purchased the Roborock H7 cordless vacuum from MediaMarkt last year and have been using it for just about 12 months. Unfortunately, several of the vacuum’s plastic parts have broken during this time—not due to misuse, but because the materials are clearly cheap and fragile. Wanting to repair the ...

I just bought a Roborock S8+ vacuum cleaner, but I'm having a hard time finding spare parts like dust bags at the company's sales points or other corporate retailers. It's really annoying. Are these products designed to be thrown away after use? I don't understand why spare parts are always out of s...

I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the ...

On June 8, 2023, at 09:30, I purchased the Roborock S7 Sonic Mopping Smart Robot Vacuum Cleaner from Trendyol. About 7 months after the purchase, a few days ago, the water tank cracked on its own, leading to a height sensor error due to water leakage damaging the sensors. It is alarming that the wat...

I sent my Roborock H7 cordless vacuum cleaner to the authorized service center, and when it was returned, I immediately noticed that the entire dustbin had been replaced without informing me. Not only that, but the motor suction power was significantly weaker than before. On top of that, the main br...

We purchased a Roborock Q7 Max from Vatan Bilgisayar in Istanbul Pendik on October 8, 2023. The brush cover was broken, so the vacuum made a weird noise when it was running. I got it as a present for my partner, and we ended up setting it up a little late. So, we just found out about the problem. I ...

I purchased a Roborock S7 Sonic Mopping Smart Robot Vacuum from hepsiburada.com (seller: Hepsiburada) on November 14, 2022. It broke down just 9 months later, much to my dismay. The silicone part of the main brush cover had come off, causing the main brush to be damaged. The vacuum failed to send an...

I had really high hopes for this product, it turned into a total nightmare. Just one month after I bought it, the robot vacuum decided to stop working. I'm so bummed out because all the attempts to fix the situation have just been super disappointing and frustrating. when I hit up Teknosa's repair ...

I bought a Roborock S7 vacuum cleaner on June 18, 2022. On January 25, 2022, the vacuum started to spin on its own axis out of the blue. I contacted Roborock through Gmail, and after a month, I sent it to the Genpa service center in Kadikoy, Turkey. After 20 days, the product was sent back to me wit...

I bought a Roborock S5 Max robot vacuum cleaner, but just before the warranty was up, it started to break down a lot. Even though I sent the product in twice for warranty service, it was sent back to me without the problem being fixed. The vacuum cleaner is no longer working. I asked Trendyol for he...