I own a Volvo XC90 and have been experiencing a persistent error message with the Volvo On Call system for about two months. The error appears when I try to use the service, and as a result, I cannot benefit properly from Volvo On Call. I contacted Volvo customer service/dealer about this problem an...
About a month ago, while driving my 2020 Volvo XC90 B5, the car suddenly lost acceleration and developed both turbo and engine malfunctions. I took my vehicle to the authorized Gaziantep Volvo Parlar Service Center. The service informed me that the engine was in Istanbul, while the turbo would be sh...
My Volvo V40 has shown an ABS malfunction for the second time within just three months. During the first issue, I took the car to the authorized Otokoç İstinye Volvo Service in Istanbul, where the sensor and related components were replaced, and I was told the problem was resolved. However, two to t...
After a long drive with my 2020 Volvo XC60 4x4, the engine coolant hose burst when I arrived in Mersin. The part was replaced, but since then, my car constantly displays an “engine overheating” warning. This issue has persisted for about two days now, and despite repeatedly calling the authorized Me...
I received my Volvo XC60 T8 (license plate 34 PGU 61) in May 2024. Since the first day, there has been a visible mark or streak about 20–30 cm long on the front windshield that seriously obstructs my line of sight. This issue isn’t visible in daylight, but it becomes very noticeable during rainy wea...
Due to an air conditioning malfunction in my Volvo XC60, I tried to make an appointment with Mezcar, the authorized service center in Florya. Despite requesting urgent assistance because of the hot weather, I was given a very long appointment date and faced an indifferent attitude. Even though we pu...
My Volvo XC40 has been sitting at the authorized Adana Oto Koç service center for 9 months due to a drivetrain and propulsion system malfunction. Since I brought it in, I’ve been repeatedly told that the necessary parts are on backorder, but no real solution has been offered and the repair still has...
We recently purchased a used 2023 Volvo XC40 Electric with only 35,000 km on it, sold to us as a certified vehicle with a valid warranty. When a sensor error occurred, I brought it to the service center expecting the issue to be resolved under warranty. To my surprise, they demanded a fee for the re...
On June 27, 2025, I took my Volvo XC60 in for its first annual service. Just after picking up the vehicle that same day around 2:00 PM, I drove about 5 kilometers, parked the car, and within minutes the left rear window spontaneously shattered—without any external impact. I even have security camera...
During my Ayvalık to Istanbul trip, my Volvo locked itself while the key was still inside and no one was in the car. This could’ve ended in a tragedy. Around Bursa, Spotify stopped working, so I checked for a software update. The car prompted me to install it immediately or schedule it—I chose to de...
I purchased a Volvo XC40 SUV back in July 2021, and everything seemed fine until recently. On the morning of June 1, 2025, while driving toward Ankara and climbing the Gölbaşı slope, my car suddenly lost engine power and torque. It struggled to climb the hill. I barely managed to get the vehicle to ...
On January 4, 2025, we purchased a brand-new Volvo XC90 from the Samsun Otokoç dealership. Shockingly, at just 1,000 kilometers, the vehicle reported a serious transmission failure. We immediately contacted Volvo and requested a replacement vehicle, considering this was a premium purchase with a pri...
In 2020, I purchased a Volvo XC60 from an authorised Volvo distributor. Shortly after I started using the vehicle, a warning message began to appear continuously, saying, ‘Volvo Call On, Service Required’. When I contacted the service centre, I was informed that an agreement between Turkcell and Vol...
Our brand new EX40 model vehicle, which we received from Diyarbakır Akcan Volvo on 24.05.2025, was taken to Akcan Oto on 29.05.2025 with a system failure. Our vehicle, which was delivered on 30.05.2025 saying that the failure was fixed, was sent to Akcan Oto service again on 31.05.2025 with the same...
Being a brand is one thing, but being a truly great brand requires a different level of skill. In November 2022, I bought an XC-90 B5. Even though I had been extremely satisfied with my diesel vehicles as a 20-year loyal customer of Doğuş Oto and Volkswagen, I switched brands to Volvo at the insiste...
Turkish Volvo dealer ORTAKLAR AUTOMOTIVE—I purchased a 2024 Volvo XC90 on November 19, 2024, but was told that the car had an internet connection failure and would be delivered later. The vehicle was handed over to me on November 22, 2024, but just five days later, the same issue reappeared. I cont...
I own a 2022 Volvo XC60, and the screen malfunctioned despite the vehicle being under warranty. Shockingly, the repair was not covered, and I was asked to pay for the replacement. Additionally, every service visit seems to incur unnecessary charges. For instance, I was charged for software updates ...
A year ago, my Volvo XC90 was hit from the rear left side, causing the wheel and rim to bend. I took the car to Akça Volvo Antalya Service, where the rim was repaired, and the hub and a few parts were replaced. I trusted that the vehicle was thoroughly inspected and repaired properly. Last week, wh...
Regarding my Volvo V40 vehicle, my file number 03695873 was opened at Volvo Turkey Customer Services on October 17, 2024. Even though nearly 2 months have passed, my file has not been finalized. Although I reported the situation to Volvo Turkey Customer Services at different times, there was no resp...
On October 17, 2024, I opened case number 03695873 with Volvo Customer Service regarding a critical issue with my 2019 Volvo V40. Despite nearly two months passing, my case remains unresolved. I’ve contacted Volvo Turkey Customer Service multiple times, but no follow-up has been provided. The issue...
I own a 2005 Volvo S80, and recently, I encountered a concerning issue. When shifting the gear from neutral (N) to drive (D), the car suddenly displayed a "Transmission Service Required" alert. Despite the warning, the car seems to drive without major problems, but I am unsure about the root cause o...
I own a 2020 Volvo XC60 B4 diesel, with all maintenance completed at authorized service centers. Despite this, the vehicle has been plagued with mechanical issues since 77,000 km, leading to significant costs and frustration. At 15,000 km, the service noted a "particulate matter sensor error" that ...
On September 29, 2024, I purchased a Volvo EX40 expecting the 567 km range that was advertised. However, real-world usage does not match what Volvo claims. Despite careful driving and testing across different modes, I barely achieve 250 km on a full charge. I reported this issue to Volvo, providing...
I purchased my 2019 Volvo XC90 brand new, expecting premium quality and reliability, but it has been a huge disappointment. During the warranty period, I encountered multiple mechanical engine issues, including efficiency warnings, which Volvo fixed at the time. However, as soon as the warranty expi...
