On June 8, 2023, at 09:30, I purchased the Roborock S7 Sonic Mopping Smart Robot Vacuum Cleaner from Trendyol. About 7 months after the purchase, a few days ago, the water tank cracked on its own, leading to a height sensor error due to water leakage damaging the sensors. It is alarming that the water tank spontaneously cracked, as it's a solid container meant to hold water. How can such a sudden crack occur? Furthermore, the product claims to have a Tüvtürk-approved guarantee and brand status. How is this possible?
As if that weren't enough, it's concerning that the sensors are placed in areas vulnerable to water leakage, resulting in damage. What options do I have regarding this device? The persistent issue of the water tank cracking and sensor deterioration is a major concern. Unable to find assistance in Turkey, I reached out to the International Roborock team. Surprisingly, they acknowledged it as a chronic problem and suggested obtaining parts via Aliexpress since they no longer produce this robot. What a frustrating situation!
I plan to file a complaint with the Consumer Arbitration Board, providing all necessary documents and evidence. If the distributor company can address and resolve this matter, it would be highly appreciated!
I am absolutely furious with Media Markt and Roborock! Exactly one year ago, I purchased a Roborock S8 Sonic from Media Markt. Now, the water tank has spontaneously cracked and is leaking water! I immediately sent it to service. To my absolute shock, the service inspection claimed the water tank cr...
I bought a Roborock S7 robot vacuum from Kahramanmaraş Piazza Mall on 12/05/2022, along with an extended warranty and insurance. After some use, I noticed that it left water on the floor after cleaning. At first, I didn't think much of it, but later I discovered that it was also wetting the area aro...
I bought the Roborock S8 Sonic from MediaMarkt on November 8, 2024, and I expected it to last for years—not just a couple of months. But by the second month of use, the water tank started leaking. I used the product carefully, exactly as instructed, and never mishandled it. When I sent it in for re...
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
I purchased the Roborock S8 Sonic robot vacuum less than two months ago, and without any impact, drop, or physical intervention, it has developed cracks and started leaking water. The cracks are not minor; they run across several parts of the device, causing it to leak all the water completely. I've...
Comments