I purchased the Roborock Q Revo L robot vacuum from Teknosa on June 27, 2025. Just 20 days into using the device, the red main rubber brush tore due to hair getting tangled around it. What’s most frustrating is that the product was marketed with features specifically designed to prevent hair entanglement on the main brush—yet that’s exactly what happened, and in a matter of weeks.
I contacted Roborock customer service and was told the brush is considered a “consumable part” and therefore not covered under warranty. Instead, they offered me the option to purchase a replacement brush at my own expense. This response is unacceptable for a product that failed to deliver on its advertised performance so quickly.
A device at this price point should be able to handle its basic cleaning function—especially one that was highlighted in its promotional materials. I am requesting that Roborock recognize this issue as a warranty-covered defect and replace the main brush free of charge. A product’s core functionality shouldn’t degrade within days, especially when the failure contradicts the brand’s own claims.
I purchased the Roborock S8 Pro just one month ago after hearing so many positive reviews. I truly believed I was buying a top-tier product. However, on the 25th day of use, the plastic brush guard in the main brush compartment broke on its own—without any misuse or damage on my part. What’s even m...
I purchased a Roborock Q7 Max in July 2024, paying a premium for what I expected to be a high-quality product. Just three days after purchasing, I set it to clean while I was out, only to return home and find all its parts scattered everywhere. I promptly sent it back for a refund through Trendyol, ...
I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the ...
I am absolutely furious with Roborock and your authorized service! My Roborock S7 Sonic robot vacuum, which is still under warranty, is experiencing severe technical issues. The battery drains incredibly fast, no longer holding a charge like it used to. On top of that, I constantly get a persistent ...
I purchased two units of the Roborock Q5 Pro on November 20, 2024, expecting efficient cleaning and smart mapping. During the very first cleaning session, the vacuum mapped and cleaned the area properly. But from the second use onward, it started moving erratically and cleaning randomly with no logi...
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