I am unable to access my account because the verification code required to log into HoYoLAB's online game, Genshin Impac...t, is not reaching my email address. Due to this issue, I cannot log into the game or use my account. On May 13, 2026, at 4:04 PM, I contacted support, and they responded on May 1
On April 8, 2026, I purchased a Welkin Moon card for the Genshin Impact Europe server on hesap.com.tr. Shortly after the... transaction, I received a message indicating that my order was canceled. When I reached out to live support, they instructed me to retry the order. I subsequently attempted to pur
While playing Genshin Impact, I was working on the "Rise of the Y**** Mansion" quest when the "Nod-Krai" quest suddenly ...unlocked and the "Rise of the Y**** Mansion" quest completely disappeared. I can't access or complete any of the intermediate quests between them either—only the "Nod-Krai" quest i
On May 21, 2025, I tried to log into my Genshin Impact account and was shocked to see a message stating that my account ...was banned due to “third-party cheat usage.” This accusation is completely false. I have never installed or used any cheats or unauthorized software—on my game or my device. Despi
I have been playing Genshin Impact for three years, but now I can’t access my account due to an issue with the Gmail ver...ification code. When I request the code, the system claims it has been sent, but nothing ever arrives in my Gmail inbox. I tried using Facebook login instead, but after redirectin
I’m unable to change the email linked to my Genshin Impact account. Initially, I registered with a random email I rarely... used, then stopped playing for a long time. When I returned, I realized the account was still tied to that email, which I’ve since deleted. Now, I can log into the game, but I ca
I recently purchased a Genshin Impact account and, as expected, updated the credentials to make it my own. While attempt...ing to change the game password, I encountered a recurring error message: "Refresh the page and try again." Despite multiple attempts, the password remained unchanged. Later, when
I purchased a Genshin Impact account four hours ago, but the seller has not responded to my messages. Despite being onli...ne, they completely ignore my attempts to contact them. I’ve messaged multiple times while they were active, but still no reply. This lack of communication is extremely frustrating
I’ve been playing Genshin Impact for nearly two years, and I’ve put a lot of effort into building my account. However, I... am now unable to access it. I always used my email address to log in, but after about a week of not playing, I tried to log in again, only to see a message saying the account does
I purchased a Genshin Impact account, but I’m having trouble logging in. I accidentally caused a 20-minute timeout due t...o multiple incorrect login attempts. After waiting for the timeout to end, I tried again, but I keep getting the "too many attempts, please wait" message. It’s been two hours, and
My Genshin Impact account has been hacked! I hadn’t logged into my account for about a month, but I decided to check in ...when I heard about free 5-star characters being offered. When I tried to log in using my correct email and password, I received a message saying, "Account does not exist." I also n
While playing Genshin Impact, the game paused, and a timeout message appeared, prompting me to log back in. When I enter...ed my email, I received a notification about merging my PS Network account with Hoyoverse, which I mistakenly approved. As a result, my game progress reset, and everything I had wa
I've had it with Genshin Impact and HoYoverse. Despite countless requests from me and other players, there’s been zero a...ction taken to address our concerns or implement the changes we’ve been asking for. It’s beyond frustrating to see our feedback ignored while new RPG games continue to emerge. I'm
I am a long-time player of Genshin Impact, and I have been experiencing bugs and crashes in the Fontaine region on my An...droid device. My device meets the minimum system requirements for the game, and I have no problems playing in other regions. The bugs I have encountered include: Trees and other
Headline: Genshin Impact: Unable to Login with Google Account - Hoyoverse Account Issue Complaint: I have been playing... Genshin Impact for a year and a half and have always logged in using my Google account. I previously tried to link my Hoyoverse account, but it created two separate accounts with
I've been playing Genshin Impact for quite a while now, and I've been dealing with some frustrating lag and low FPS on m...y Android device, even though it has a 120Hz refresh rate. This problem has been going on for a few months now, and it's completely ruined the game for me. I've reached out to the
