I purchased the Roborock H7 cordless vacuum from MediaMarkt last year and have been using it for just about 12 months. Unfortunately, several of the vacuum’s plastic parts have broken during this time—not due to misuse, but because the materials are clearly cheap and fragile.
Wanting to repair the vacuum, I searched online and tried to contact Recci Teknoloji, Roborock’s official distributor in Turkey. The response I received was honestly insulting: they said the parts I need are not in stock, and they have no idea when or if they’ll be available—maybe in a few months, they said casually.
So I’m left with a broken vacuum, no way to fix it, and a so-called premium brand that’s clearly not prepared to support its customers. Even MediaMarkt, who sold me the product, has done nothing to help after the sale.
At this point, I’ve decided Roborock will never again enter my home, and I plan to pursue legal action for selling a product that becomes unusable after such a short period of time. I expected far better from a global brand. Please take customer service seriously and ensure spare parts are available—that’s the bare minimum!
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
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I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
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