I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short time later, the vacuum completely stopped working, and I’ve been told the motor is burnt out.
Despite the product being under warranty, they refuse to cover the repair, claiming it’s “my fault” because I supposedly didn’t wash the filter. That’s absolutely untrue — I’ve always cleaned the filter exactly as recommended. Yet, they insist the damage is my responsibility and are now asking for nearly the cost of a new vacuum to fix it.
This brand is a complete letdown, and Teknosa doesn’t help at all. Their after-sales support is useless, and Roborock clearly does not stand behind their warranty. I’ve already filed a complaint with Consumer Rights, and I hope they don’t get away with this.
I strongly advise against buying a Roborock product. If something breaks, be prepared to pay a fortune — even when it’s not your fault. This will be the first and last Roborock product in my home.
I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the ...
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
I purchased the Roborock Q7 Max Plus vacuum from HYS store just one month ago. By the end of the first month, it stopped charging. I sent it to the service center, only to be told that the issue was due to "customer negligence" and that the internal board had burned out. They refused to cover it und...
Comments