I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the product back without repair.
To make matters worse, Teknosa refuses to take any responsibility for the issue, and there’s no way to reach an actual representative from Roborock for support. It’s as if the moment you buy the product, you’re on your own.
I feel completely let down by both companies. A vacuum at this price point should not fail so quickly, especially when maintained properly. I will be filing an official complaint with Consumer Protection.
To anyone considering a Roborock product—don’t make the same mistake I did. If anything goes wrong, you’ll be ignored and left with a broken device.
I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
It’s been just about a year since I purchased my Roborock H7 cordless vacuum, and now it has completely stopped working. Out of nowhere, it gave me a “Fan Error – Contact Customer Support” message on the screen. The device no longer operates at all. The biggest issue is that there’s no way to reach ...
I had really high hopes for this product, it turned into a total nightmare. Just one month after I bought it, the robot vacuum decided to stop working. I'm so bummed out because all the attempts to fix the situation have just been super disappointing and frustrating. when I hit up Teknosa's repair ...
I sent my Roborock H7 cordless vacuum cleaner to the authorized service center, and when it was returned, I immediately noticed that the entire dustbin had been replaced without informing me. Not only that, but the motor suction power was significantly weaker than before. On top of that, the main br...
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