I made a booking through Kiwi.com under reservation number 708979073 and paid extra for both a seat upgrade and the option to change my flights if needed. Within 24 hours of booking, I realized I needed to change my return flight to a day earlier and used the change option as intended. However, after changing the return flight, I was forced to pay an additional $50 seat fee for the new flight, while Kiwi.com refuses to refund the original $50 seat fee I had already paid for the first flight. In addition, the new return flight was cheaper than the original one, so I should actually be receiving a credit rather than paying more. Despite this, I have not been offered any refund or price adjustment, and I feel I have been charged twice for the same service. I have tried to contact Kiwi.com by chat around 75 times and have never received a proper response. There is a phone number listed, but it does not allow me to speak with anyone until a week before the flight, which makes it impossible to resolve this issue in a timely manner. I request that Kiwi.com provide me with a phone number or a direct way to speak with a real person about my case and refund the duplicate $50 seat fee, as well as correctly credit the price difference for the cheaper second flight.
I booked a flight through www.kiwi.com, and it has been the worst experience I’ve ever had with any flight booking platform. At first, everything seemed normal—they processed the payment and issued the ticket. But when I needed to cancel, that’s where things went downhill fast. Kiwi.com charged me ...
I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...
On August 27, 2025, I canceled my Pegasus flight ticket with reservation number 15tub8. At the time of cancellation, I was assured that the full amount would be refunded without deductions. Since then, I have contacted Pegasus customer service multiple times. Each time, I was told that the refund h...
I am unable to take my upcoming flight, and the airline allows changes for a fee, which could have saved me a significant amount of money. However, Kiwi.com has blocked both me and the airline from making any changes directly. They are enforcing this restriction because I purchased their lowest fare...
On October 10, 2025, I purchased a ticket through Kiwi.com for a flight scheduled on December 20 at 15:25 from Krakow Airport to Charleroi (round trip). My reservation number was 687539270, and I paid a total of €87 via Revolut. However, the booking process was not completed within 24 hours, and lat...
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