From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations.
The vacuum has been sent to repair three times already, and now the main brush head has stopped rotating again. This time, instead of taking responsibility, the service center blamed me for user error and said I need to pay ₺5000 for the repair. That's absurd. Especially considering the fact that the product is no longer even widely available, and replacement parts are impossible to find.
With the warranty expiring this January, it feels like Roborock is trying to push me into replacing the vacuum entirely. Is this what customers should expect—a new vacuum every two years?
I’m extremely disappointed. If there’s anyone at Roborock who stands behind their products, I’d appreciate a real solution—not a blame game or outrageous fees. I expected durability, not repeated breakdowns and finger-pointing. Roborock, stand behind your product and fix this issue properly.
I sent my Roborock H7 cordless vacuum cleaner to the authorized service center, and when it was returned, I immediately noticed that the entire dustbin had been replaced without informing me. Not only that, but the motor suction power was significantly weaker than before. On top of that, the main br...
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
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