I sent my Roborock H7 cordless vacuum cleaner to the authorized service center, and when it was returned, I immediately noticed that the entire dustbin had been replaced without informing me. Not only that, but the motor suction power was significantly weaker than before. On top of that, the main brush head—where the cleaning tube connects—no longer worked, and the brushes had stopped spinning altogether.
This is now the fourth time I’ve had to send this vacuum to service, and each time, it has come back either unrepaired or worse off than when I sent it. I’m extremely frustrated and disappointed. A premium product like this should not require constant repairs, and yet, there’s no long-term solution offered—just poor handling and faulty returns.
I demand an immediate resolution: either a full replacement or a refund. I have no confidence in the repair process anymore. Roborock must take full responsibility for the recurring issues with this vacuum and provide a working product that lives up to its promised quality.
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
It’s been just about a year since I purchased my Roborock H7 cordless vacuum, and now it has completely stopped working. Out of nowhere, it gave me a “Fan Error – Contact Customer Support” message on the screen. The device no longer operates at all. The biggest issue is that there’s no way to reach ...
I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
I bought the Roborock S7 robot vacuum, and it began malfunctioning within the first week. I sent it to the service center for warranty repairs, and it was returned after being repaired. It has since broken down again, and it no longer holds a charge, cannot locate the charging dock, and even shuts d...
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
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