I bought the Roborock S8 Sonic from MediaMarkt on November 8, 2024, and I expected it to last for years—not just a couple of months. But by the second month of use, the water tank started leaking. I used the product carefully, exactly as instructed, and never mishandled it.
When I sent it in for repair, the service team claimed it was "user error" and demanded ₺1,967 to fix it—even though the product is still under warranty. This is beyond frustrating. A premium product like this shouldn’t develop serious defects so quickly, and customers shouldn't be blamed for faulty components.
I contacted Roborock, hoping they’d step in and help, but I haven’t received a proper resolution. All I’m asking for is a replacement water tank—nothing more. This shouldn’t be a difficult or costly request for a brand like Roborock to fulfill.
I purchased the Roborock S8 from MediaMarkt, expecting a quality product backed by a proper warranty. But just 4 months after purchase, the water tank started leaking for no apparent reason. I didn’t misuse the product—it was cleaned and maintained exactly as instructed. I returned it to MediaMarkt...
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
I am absolutely furious with Media Markt and Roborock! Exactly one year ago, I purchased a Roborock S8 Sonic from Media Markt. Now, the water tank has spontaneously cracked and is leaking water! I immediately sent it to service. To my absolute shock, the service inspection claimed the water tank cr...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
We paid ₺25,000 for the robot when it first came out, and now the water tank has cracked for no reason. Even though it’s still under warranty, they tried to sell us a replacement part and claimed it’s not covered. This doesn’t make sense for a product in this price range that’s supposed to offer pre...
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