I purchased the Roborock H7 cordless vacuum cleaner from a seller listed as Esta Bilgi Teknolojileri Bil. Elek. Elektron. Tel. San. Tic. Ltd. Şti. Unfortunately, the dustbin of the vacuum broke, and I’ve been waiting 4–5 months to receive a replacement. Despite my repeated follow-ups and stating that the issue is urgent, I was only contacted today—after initiating the call myself—just to be told the part is finally in stock, but now it costs ₺7000.
This is completely unreasonable. One of the main reasons I chose Roborock was the promise of accessible and affordable spare parts. During previous conversations, I was told the price would be around ₺1750, which is what I’m willing to pay. Suddenly raising the price by four times without notice is not only unfair, it's unacceptable.
The company claimed the price hike is due to it being an imported part, and that they can’t do anything about it. After waiting months without a solution, being hit with this kind of pricing feels like taking advantage of loyal customers.
I request Roborock and the seller to honor the original price discussed and resolve my issue without further delay. Customers should not be punished for delays that are not their fault.
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I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
Hello, I’m writing about my Roborock H7 cordless vacuum, which I can no longer use due to a broken latch on the dustbin. A small but critical plastic tooth snapped, and now the bin doesn’t lock into place, rendering the entire vacuum nonfunctional. I sent the product to Esta, the official service p...
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