I purchased a Roborock S7 Sonic Mopping Smart Robot Vacuum from hepsiburada.com (seller: Hepsiburada) on November 14, 2022. It broke down just 9 months later, much to my dismay. The silicone part of the main brush cover had come off, causing the main brush to be damaged. The vacuum failed to send any signals to the app during this deformation. Because the product had a 24-month warranty, I requested a repair through hepsiburada.com right away. However, after the repair was completed, I received an email stating incorrectly that "hepsiburada.com refused the fee determined by the authorized service for product repair." They returned the product to me with no information about the repair process or costs. When the product was returned to me by Himi Technology Service, I discovered a paper inside the box indicating a repair fee, claiming that my product was "out of warranty" and blaming "user-caused wear and tear" for the issues. They demanded a colossal repair fee of 4790 TL and advised me to contact the service if I wanted to proceed. The autonomous operation of a robot vacuum is the logic behind it. Nobody anticipates problems while it is in operation. I never forced the silicone off the main brush cover, and I refuse to accept responsibility for its removal. During my second attempt at repair, I asked Himi Technology Service, the authorized service, to replace the faulty parts, particularly the main brush cover, under warranty.
The Roborock vacuum cleaner I purchased from Hepsiburada arrived defective. From the first day, it was leaving dust residue. I called the service, and they said, "We will send you a code, and you can return it for free with this code." They asked for around 9,000₺ to repair the defect. When I asked ...
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
My experience with Hepsiburada has been nothing short of a nightmare. My Roborock S7 Pro Ultra robot vacuum continues to malfunction after only 3-4 months of ownership. They're now asking for 18,000 TL to repair it. I paid 27,000 TL for the robot vacuum, and I can get a new one for 25,000 TL online....
A year ago, I purchased a Roborock robotic vacuum through the Hepsiburada platform, with Hepsiburada itself as the seller. When an issue arose, I wanted to have it repaired under warranty and contacted Roborock Turkey’s authorized service at 08503086777. They informed me that my product was not cove...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
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