Roborock S8 Water Tank Cracked and I Was Denied Warranty Despite the Issue

We paid ₺25,000 for the robot when it first came out, and now the water tank has cracked for no reason. Even though it’s still under warranty, they tried to sell us a replacement part and claimed it’s not covered. This doesn’t make sense for a product in this price range that’s supposed to offer premium performance. When we questioned the situation, customer service simply repeated that it was “user damage” without any proper inspection. We have two Roborock S8 units in our home, and both have had the exact same issue. After doing some research, I found out that this is a common problem and has happened to many other users as well. We’re asking for our grievance to be resolved properly.