I purchased a Roborock S8 Pro Plus on April 14, 2026, from Vatan in Kayseri, Türkiye. From the very first day, I have been unable to properly use the robot because I cannot find the Roborock app in the Google Play Store. I scanned the QR code provided with the product, but the link does not open, an...
I purchased a Roborock S8 MaxV Ultra for approximately 2,000 USD under Turkish market conditions, and unfortunately I have been experiencing serious problems with both the device and the authorized service. Within the last month, I had to send my machine to the authorized service in Istanbul for the...
About one and a half years ago, I purchased a Roborock Q Revo 8 robot vacuum through Vatan Bilgisayar’s website. I did not start using the product immediately after purchase; however, within the first 15 days of use, the device malfunctioned with a system error. Since that day, I have sent the produ...
I purchased a Roborock Dyad from Teknosa in Turkey through their online store for ₺15,599. About three months after purchase, the device started leaving dirty water on the floor and stopped cleaning properly. After about one year, an additional problem appeared and the device stopped charging. Becau...
Approximately three months ago, I purchased a Roborock Q8 Max Pro robot vacuum cleaner from Hepsiburada. About one month after the purchase, the main brush cover broke on its own without any impact, improper use, or user error. When I researched the issue, I saw many similar complaints about the sam...
I purchased a Roborock S8 Pro robot vacuum cleaner for approximately ₺30,000 from the Teknosa Malatya Park store and sent it to the store’s service department on 31.01.2026 for warranty inspection. The service record number for my product is TH721857. Approximately one month after I delivered the de...
I purchased a Roborock Q8 Max Pro robot vacuum cleaner with mopping functionality from an online platform about six months ago, and the device is still within its 2-year warranty period. Despite this, my warranty claim was rejected on the grounds of alleged “user error,” which I do not accept. The ...
In February 2026 we purchased a Roborock S8 Pro from the MediaMarkt store in Eskişehir. From the very beginning the product was faulty. On February 13, 2026, only a few days after purchase, we had to send the device to service because of the problem. Despite the service process, the product was retu...
On February 12, I purchased a Roborock Saros 10 robot vacuum cleaner from Vatan Computer (Bornova branch) for approximately $2,400 (Invoice No: bor2026000007240, Product No: rapvbr5460**33). On the same evening the product was delivered, when we first operated it, we noticed that it was making an un...
On February 10, I purchased a Roborock S7 Max Ultra robot vacuum through Epttavm. After using the product only twice, it began displaying a wall sensor error, and because of this issue I sent the device to the service center on February 17. After the service inspection, I was informed that there wa...
I purchased a Roborock QV35A robot vacuum cleaner today via Amazon and wanted to set it up immediately. When I scan the QR code supplied with the device, I am directed to the Roborock app. However, on my Samsung Galaxy A13 the Google Play Store displays the message that this app is not supported on ...
I purchased a Roborock S8 robot vacuum and paid $633 for the product. However, when I tried to download the required Roborock app to my Samsung A13 phone, I received a message stating that the app is not compatible with my device, and it will not install. This issue started as of today, and because...
I delivered my Roborock Dyad Pro to an authorized service center due to a malfunction before my manufacturer’s warranty expired on February 2. After the inspection, the service report provided to me contained only the statement “user error – battery failure,” without including any technical findings...
On April 14, 2024, I purchased a Roborock S8 Pro Ultra Wet & Dry Robot Vacuum from Vatan Bilgisayar. Shortly after the purchase, the device began repeatedly displaying a “height sensor error,” which turned into a chronic malfunction that prevented the product from operating properly and consistently...
On September 29, 2025, I purchased a Roborock Q8 Max Pro Plus vacuum cleaner through Trendyol. When the device was only two months old, it began bouncing and jolting while moving over carpets. I sent it to the authorized service center, where I was told that a foreign object had entered the device, ...
About one year ago, I purchased a Roborock S8 Plus robot vacuum through Hepsiburada. Over the past four months, the water tank has developed noticeable yellowing and a strong, unpleasant odor. I only use drinking water in the tank, and even after cleaning it thoroughly several times, neither the dis...
I purchased a Roborock Saros 10R robot vacuum brand new and factory-sealed through Trendyol. The product was delivered on January 8, and I began using it on January 10. However, I encountered a serious issue during the very first uses. After the robot draws water from the dock station, water leaks ...
On January 10, I purchased a Roborock Q8 Pro Max robot vacuum from the MediaMarkt Bursa Kent Meydanı store. On the same day I bought it, the device successfully mapped the house and completed one vacuuming cycle. However, when we tried to use the mopping function, it immediately started displaying a...
I purchased a Roborock Q8 Max Pro robot vacuum from Trendyol on August 28. After a short period of use, the silicone part on the main brush cover tore, and this defect began to negatively affect the vacuum’s performance. I do not find it acceptable for a component like this to deform in such a short...
I ordered a Roborock Q8 Max Pro robot vacuum on N11 on December 4, and the product was delivered to me on December 6. After using it for only 28 days, the product suddenly broke down and became non-functional. When I sent the device to the service center, I was told that the mainboard (motherboard)...
I purchased a Roborock Q8 Max Pro Plus smart robot vacuum through Hepsiburada on September 8, 2025. After using it for a while, the device started having problems on its own. When I start the robot for vacuuming, it returns directly to the docking station without cleaning anything. At times, it star...
On December 4, 2023, I purchased a Roborock S8 Sonic robot vacuum from the Vatan Computer branch in Kırıkkale. After using the device for a short time, the robot began constantly crashing into furniture and walls, which caused the water tank to crack. Despite repeatedly resetting and updating the ma...
I purchased a Roborock Qrevo Edge 5V1 on 9 December, and from the very first day, I have been unable to install the Roborock app on my Samsung A13 phone. My phone is fully updated, not that old, and I am trying to download the app in Croatia via Google Play, but the Roborock app simply will not load...
I have been using my Roborock Q Revo S robot vacuum cleaner for approximately 13 months, after purchasing it from Vatan Bilgisayar. Today, the Velcro strap on the mop attachment came off. Even though the device is still relatively new and has been used only under normal household conditions, this pa...
