I purchased a Roborock S8 robot vacuum and paid $633 for the product. However, when I tried to download the required Roborock app to my Samsung A13 phone, I received a message stating that the app is not compatible with my device, and it will not install. This issue started as of today, and because...
I delivered my Roborock Dyad Pro to an authorized service center due to a malfunction before my manufacturer’s warranty expired on February 2. After the inspection, the service report provided to me contained only the statement “user error – battery failure,” without including any technical findings...
On April 14, 2024, I purchased a Roborock S8 Pro Ultra Wet & Dry Robot Vacuum from Vatan Bilgisayar. Shortly after the purchase, the device began repeatedly displaying a “height sensor error,” which turned into a chronic malfunction that prevented the product from operating properly and consistently...
On September 29, 2025, I purchased a Roborock Q8 Max Pro Plus vacuum cleaner through Trendyol. When the device was only two months old, it began bouncing and jolting while moving over carpets. I sent it to the authorized service center, where I was told that a foreign object had entered the device, ...
About one year ago, I purchased a Roborock S8 Plus robot vacuum through Hepsiburada. Over the past four months, the water tank has developed noticeable yellowing and a strong, unpleasant odor. I only use drinking water in the tank, and even after cleaning it thoroughly several times, neither the dis...
I purchased a Roborock Saros 10R robot vacuum brand new and factory-sealed through Trendyol. The product was delivered on January 8, and I began using it on January 10. However, I encountered a serious issue during the very first uses. After the robot draws water from the dock station, water leaks ...
On January 10, I purchased a Roborock Q8 Pro Max robot vacuum from the MediaMarkt Bursa Kent Meydanı store. On the same day I bought it, the device successfully mapped the house and completed one vacuuming cycle. However, when we tried to use the mopping function, it immediately started displaying a...
I purchased a Roborock Q8 Max Pro robot vacuum from Trendyol on August 28. After a short period of use, the silicone part on the main brush cover tore, and this defect began to negatively affect the vacuum’s performance. I do not find it acceptable for a component like this to deform in such a short...
I ordered a Roborock Q8 Max Pro robot vacuum on N11 on December 4, and the product was delivered to me on December 6. After using it for only 28 days, the product suddenly broke down and became non-functional. When I sent the device to the service center, I was told that the mainboard (motherboard)...
I purchased a Roborock Q8 Max Pro Plus smart robot vacuum through Hepsiburada on September 8, 2025. After using it for a while, the device started having problems on its own. When I start the robot for vacuuming, it returns directly to the docking station without cleaning anything. At times, it star...
On December 4, 2023, I purchased a Roborock S8 Sonic robot vacuum from the Vatan Computer branch in Kırıkkale. After using the device for a short time, the robot began constantly crashing into furniture and walls, which caused the water tank to crack. Despite repeatedly resetting and updating the ma...
I purchased a Roborock Qrevo Edge 5V1 on 9 December, and from the very first day, I have been unable to install the Roborock app on my Samsung A13 phone. My phone is fully updated, not that old, and I am trying to download the app in Croatia via Google Play, but the Roborock app simply will not load...
I have been using my Roborock Q Revo S robot vacuum cleaner for approximately 13 months, after purchasing it from Vatan Bilgisayar. Today, the Velcro strap on the mop attachment came off. Even though the device is still relatively new and has been used only under normal household conditions, this pa...
I recently purchased a Roborock Qv35a robot vacuum and wanted to use it with the official Roborock app on my Samsung A13 phone. However, I have been unable to install the Roborock app on my device as of today, and therefore, I cannot use all the features of the product as intended. I am requesting t...
I have been experiencing a connection issue with my Roborock S8 robot vacuum for about two weeks. After switching my phone to an iPhone 17 Pro Max, I have been unable to connect the device to the app. Every time I try, I receive a Wi-Fi connection error, and the setup process does not complete. I h...
I purchased a Roborock Q8 Max Pro robot vacuum with a one-time payment from Vatan on December 19, 2025, and I have been dissatisfied with the product since the very first day. The suction power was extremely weak. When I compared it to the Roborock model my sibling uses, I saw a significant differen...
In November, I purchased a Roborock Q8 Max Pro robot vacuum through Trendyol. Less than a month after the purchase, the main brush cover broke, and I have been unable to use the device for nearly three weeks. Even though this is an expensive product, the fact that it malfunctioned so quickly and tha...
On December 26, 2025, I purchased a Roborock Q Revo robot vacuum from the Vatan Computer Kastamonu branch. I have been using the product since the first day, but it does not clean carpets properly at all, and it fails to vacuum tile floors as well. It does not deliver the cleaning performance I expe...
First of all, Roborock is a brand we genuinely enjoy using and regularly recommend to everyone who visits our home. There has been a serious decline in the carpet cleaning performance of the product. At first, I assumed the issue was caused by worn cleaning rollers, so I replaced the brushes myself...
My name is Gamze K****, and I want to clearly state the deep regret I feel for using Roborock. When your product breaks down, neither the service center, the importer, nor Roborock Turkey stands behind the process. My product was purchased through MediaMarkt from the importing company. The Roborock...
I purchased a Roborock Q8 Max Pro robot vacuum cleaner via Trendyol from the seller Trendyol Express on 11 November 2025, with order number 9934912313. The device has not worked properly since the first day. It does not perform mapping correctly and, as soon as I start a cleaning session, it very qu...
On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, and I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the m...
I am using a Roborock QR 798 robot vacuum cleaner, and I am unable to install the Roborock mobile application on my Samsung A13 phone. When I try to download the app from Google Play, I receive a message stating that my device is not compatible, so I cannot complete the installation. Because of this...
I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the p...