I purchased a Roborock S8 Pro smart robot vacuum cleaner via Hepsiburada, paying approximately 16,000 TL in three instal...lments by credit card. The product was fine in the first month, but in the second month it started hitting and bumping into walls and stopped lifting the mop properly. I contacted
"Support was provided quickly for the fault resolution, and it was announced that a new cover will be sent. I thank Ms. İlayda and the team for their support."
I have been using a Roborock Q5 Pro robot vacuum that is still under warranty. About three days ago, we noticed that the... device stopped charging and has not been working since then. Because the product is under warranty, I sent it in for service. Despite the fact that the device is within the warran
I purchased a Roborock S8 Ultra Max V robot vacuum via Hepsiburada in April 2025 for approximately ₺58,000. Shortly afte...r purchase, as of February 2026, the device started leaking water from the detergent/mop tank onto the robot itself, so I have been unable to use the product properly. Because of t
I purchased a Roborock S8 Pro robot vacuum cleaner from Hepsiburada’s own seller on 02.11.2025. The device is only a few... months old, yet the silicone piece on the main brush cover suddenly came off and started to hang loose. The device was never dropped, hit, or misused; this problem occurred entire
On 6 January 2026, I purchased a Roborock Q8 Max Pro robot vacuum cleaner from TeknoSA’s Cepa store. Shortly after the p...urchase, the device stopped charging, became completely unusable and I had to take it to the TeknoSA Cepa store on 22 April 2026, after which it was sent to the service centre. The
On May 14, I purchased a Roborock S8 Pro robot vacuum through N11 under order number 206312255337. Since the day the pro...duct was delivered, it has been experiencing frequent malfunctions and has been nearly impossible to use reliably. Almost every day, and often multiple times a day, the device dis
On 29.04.2026, I purchased a Roborock Saros 20 robot vacuum cleaner from MediaMarkt İzmit. Although the device performed... its own mapping and was used normally, within 5–6 days the entire upper surface of the robot became visibly and deeply scratched. The product, which is supposed to be in the premi
"Thank you for your attention."
I purchased a Roborock Q8 Max Pro robot vacuum cleaner from Hepsiburada / D-Market Elektronik in Turkey. After a period ...of normal use, oxidation developed on the device, which led first to a wheel jam error and then to a system error warning. I have been experiencing this issue for about a week, and
On August 25, 2025, I purchased a Roborock S8 Pro robot vacuum from Teknosa. I first sent the device to an authorized se...rvice center in early 2026 due to navigation issues, including failure to locate itself on the map and moving to incorrect areas. Later, I had to send it in a second time in early
I purchased a Roborock S8 Pro Plus on April 14, 2026, from Vatan in Kayseri, Türkiye. From the very first day, I have be...en unable to properly use the robot because I cannot find the Roborock app in the Google Play Store. I scanned the QR code provided with the product, but the link does not open, an
I purchased a Roborock S8 MaxV Ultra for approximately 2,000 USD under Turkish market conditions, and unfortunately I ha...ve been experiencing serious problems with both the device and the authorized service. Within the last month, I had to send my machine to the authorized service in Istanbul for the
About one and a half years ago, I purchased a Roborock Q Revo 8 robot vacuum through Vatan Bilgisayar’s website. I did n...ot start using the product immediately after purchase; however, within the first 15 days of use, the device malfunctioned with a system error. Since that day, I have sent the produ
I purchased a Roborock Dyad from Teknosa in Turkey through their online store for ₺15,599. About three months after purc...hase, the device started leaving dirty water on the floor and stopped cleaning properly. After about one year, an additional problem appeared and the device stopped charging. Becau
Approximately three months ago, I purchased a Roborock Q8 Max Pro robot vacuum cleaner from Hepsiburada. About one month... after the purchase, the main brush cover broke on its own without any impact, improper use, or user error. When I researched the issue, I saw many similar complaints about the sam
I purchased a Roborock S8 Pro robot vacuum cleaner for approximately ₺30,000 from the Teknosa Malatya Park store and sen...t it to the store’s service department on 31.01.2026 for warranty inspection. The service record number for my product is TH721857. Approximately one month after I delivered the de
I purchased a Roborock Q8 Max Pro robot vacuum cleaner with mopping functionality from an online platform about six mont...hs ago, and the device is still within its 2-year warranty period. Despite this, my warranty claim was rejected on the grounds of alleged “user error,” which I do not accept. The
On February 10, I purchased a Roborock S7 Max Ultra robot vacuum through Epttavm. After using the product only twice, it... began displaying a wall sensor error, and because of this issue I sent the device to the service center on February 17. After the service inspection, I was informed that there wa
I purchased a Roborock QV35A robot vacuum cleaner today via Amazon and wanted to set it up immediately. When I scan the ...QR code supplied with the device, I am directed to the Roborock app. However, on my Samsung Galaxy A13 the Google Play Store displays the message that this app is not supported on
I purchased a Roborock S8 robot vacuum and paid $633 for the product. However, when I tried to download the required Rob...orock app to my Samsung A13 phone, I received a message stating that the app is not compatible with my device, and it will not install. This issue started as of today, and because
I delivered my Roborock Dyad Pro to an authorized service center due to a malfunction before my manufacturer’s warranty ...expired on February 2. After the inspection, the service report provided to me contained only the statement “user error – battery failure,” without including any technical findings
