Roborock

I purchased a Roborock Q8 Max Pro Plus smart robot vacuum through Hepsiburada on September 8, 2025. After using it for a while, the device started having problems on its own. When I start the robot for vacuuming, it returns directly to the docking station without cleaning anything. At times, it star...

On December 4, 2023, I purchased a Roborock S8 Sonic robot vacuum from the Vatan Computer branch in Kırıkkale. After using the device for a short time, the robot began constantly crashing into furniture and walls, which caused the water tank to crack. Despite repeatedly resetting and updating the ma...

I purchased a Roborock Qrevo Edge 5V1 on 9 December, and from the very first day, I have been unable to install the Roborock app on my Samsung A13 phone. My phone is fully updated, not that old, and I am trying to download the app in Croatia via Google Play, but the Roborock app simply will not load...

I have been using my Roborock Q Revo S robot vacuum cleaner for approximately 13 months, after purchasing it from Vatan Bilgisayar. Today, the Velcro strap on the mop attachment came off. Even though the device is still relatively new and has been used only under normal household conditions, this pa...

I recently purchased a Roborock Qv35a robot vacuum and wanted to use it with the official Roborock app on my Samsung A13 phone. However, I have been unable to install the Roborock app on my device as of today, and therefore, I cannot use all the features of the product as intended. I am requesting t...

I have been experiencing a connection issue with my Roborock S8 robot vacuum for about two weeks. After switching my phone to an iPhone 17 Pro Max, I have been unable to connect the device to the app. Every time I try, I receive a Wi-Fi connection error, and the setup process does not complete. I h...

I purchased a Roborock Q8 Max Pro robot vacuum with a one-time payment from Vatan on December 19, 2025, and I have been dissatisfied with the product since the very first day. The suction power was extremely weak. When I compared it to the Roborock model my sibling uses, I saw a significant differen...

In November, I purchased a Roborock Q8 Max Pro robot vacuum through Trendyol. Less than a month after the purchase, the main brush cover broke, and I have been unable to use the device for nearly three weeks. Even though this is an expensive product, the fact that it malfunctioned so quickly and tha...

On December 26, 2025, I purchased a Roborock Q Revo robot vacuum from the Vatan Computer Kastamonu branch. I have been using the product since the first day, but it does not clean carpets properly at all, and it fails to vacuum tile floors as well. It does not deliver the cleaning performance I expe...

First of all, Roborock is a brand we genuinely enjoy using and regularly recommend to everyone who visits our home. There has been a serious decline in the carpet cleaning performance of the product. At first, I assumed the issue was caused by worn cleaning rollers, so I replaced the brushes myself...

My name is Gamze K****, and I want to clearly state the deep regret I feel for using Roborock. When your product breaks down, neither the service center, the importer, nor Roborock Turkey stands behind the process. My product was purchased through MediaMarkt from the importing company. The Roborock...

I purchased a Roborock Q8 Max Pro robot vacuum cleaner via Trendyol from the seller Trendyol Express on 11 November 2025, with order number 9934912313. The device has not worked properly since the first day. It does not perform mapping correctly and, as soon as I start a cleaning session, it very qu...

On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, and I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the m...

I am using a Roborock QR 798 robot vacuum cleaner, and I am unable to install the Roborock mobile application on my Samsung A13 phone. When I try to download the app from Google Play, I receive a message stating that my device is not compatible, so I cannot complete the installation. Because of this...

I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975.  Despite the fact that the p...

Product Name: Roborock Saros 10 Robot Vacuum – Black Serial No: rapved50400136 Order No: 2025302913109 Purchase Date: 08/23/2025 Service Request Date: 11/24/2025 Service Tracking No: Th 683706 I purchased the Roborock Saros 10 robot vacuum on August 23, 2025. Even though I have used the device regu...

I purchased my Roborock S8 Pro Ultra Plus vacuum cleaner from Media Markt on 03.12.2023, and although it is still under warranty, Recci Teknoloji — which claims to be the authorized service — keeps asking me for payment for every issue. After buying the device, I also purchased an additional warrant...

I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me a...

Three months ago, I purchased the Roborock Saros 10 vacuum, and it suddenly started making this noise out of nowhere. It keeps vacuuming continuously. The moment I attach the bottle, it immediately begins vacuuming, and after a while, a burning smell starts to come from the device. There is no issue...

The Roborock S8 Pro robot vacuum I purchased on November 1 got stuck under its docking base during mapping and couldn’t get out. As the device kept forcing its way out, scratches formed on the lidar cover. To resolve the issue, I first contacted Roborock Europe via email. Their team was extremely he...

I purchased the Roborock Saros 10 model robot vacuum cleaner from Teknosa. Less than a month after the purchase, I began experiencing sensor problems. The device does not go to the rooms and areas I marked on the map; instead, it vacuums random locations on its own. Additionally, it only used the or...

I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...

I have been experiencing issues with my Roborock Qrevo Curve for about 10 days. I deleted the Roborock app, removed the device, performed a full reset, and even changed the region to Germany, but the same issue still persists. On the first day, I was able to use advanced features such as the camera,...

I have been using the Roborock Qrevo L robot vacuum cleaner for approximately 3.5 months. I purchased the product from Hepsiburada for ₺31,998. Since the first day, I have regularly performed all maintenance and settings, including filter cleaning, device reset, mapping, and app updates. Despite thi...