Hello, I’m writing about my Roborock H7 cordless vacuum, which I can no longer use due to a broken latch on the dustbin. A small but critical plastic tooth snapped, and now the bin doesn’t lock into place, rendering the entire vacuum nonfunctional.
I sent the product to Esta, the official service provider and seller, but they informed me that no replacement part is available and there is nothing they can do. Their only advice? “You can file a complaint with Consumer Rights.” That’s unacceptable. I’ve already waited over a month since sending the product, and I still haven’t received a meaningful update or support.
This is not what I expect from a global brand like Roborock. You sell a premium vacuum cleaner and then fail to provide even basic spare parts? This shouldn’t be the customer's problem. Either provide the missing dustbin part immediately, or issue a refund. I can’t use the vacuum, I have no timeline for resolution, and I’ve been completely left in the dark by both seller and manufacturer. Roborock, I’m asking you to take responsibility and solve this issue without delay.
It’s been just about a year since I purchased my Roborock H7 cordless vacuum, and now it has completely stopped working. Out of nowhere, it gave me a “Fan Error – Contact Customer Support” message on the screen. The device no longer operates at all. The biggest issue is that there’s no way to reach ...
I sent my Roborock H7 cordless vacuum cleaner to the authorized service center, and when it was returned, I immediately noticed that the entire dustbin had been replaced without informing me. Not only that, but the motor suction power was significantly weaker than before. On top of that, the main br...
I purchased the Roborock H7 cordless vacuum cleaner from a seller listed as Esta Bilgi Teknolojileri Bil. Elek. Elektron. Tel. San. Tic. Ltd. Şti. Unfortunately, the dustbin of the vacuum broke, and I’ve been waiting 4–5 months to receive a replacement. Despite my repeated follow-ups and stating tha...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
I purchased the Roborock H7 (H7M1A) cordless vacuum less than a year ago, and it already started showing error messages. I’ve been extremely careful with the device—regularly cleaned the dustbin and motor filters as instructed—yet I was told it was a user-caused malfunction and they simply sent the ...
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