On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
The employees and officials of Reeder never show any concern when you face a problem. They stand by you only until the product is sold, after that you are left on your own. I even tried to reach them multiple times through customer service, but my calls and messages were ignored. This shows that the...
I bought 2 Reeder brand phones. They both malfunctioned, were replaced, but the replacements were also faulty. I took the matter to court, and a refund was ordered. However, even though 2 months have passed, I still have not received my refund. When I contact them, they just say, “The legal departme...
After the most recent software update, my phone completely stopped recording videos. When I contacted the company about the issue, they admitted they were aware of the problem and told me that a new update would be released by the weekend to fix it. That was nearly a month ago, and there has been no...
I sent my Reeder device in for warranty service two months ago, and I still haven't heard anything back. I’m completely in the dark about whether the device has been lost, stolen, or is still under inspection—there’s been zero communication. I’ve reached out to the service center several times, but ...
I bought a Reeder phone and was told it would arrive in one week, but it’s been six weeks and still nothing. It was the S71 and S23 models, and there’s no contact person to reach—neither the store nor customer service is responsive, and the brand clearly doesn’t care about its customers. I’ve sent m...
I bought the Reeder S23 Pro Max 1 TB device, but I’ve regretted it thousands of times. First of all, there’s a charging issue—it takes more than 5 hours to fully charge. Secondly, only a charging cable came in the box, even though they told me I would receive the charging adapter as well. Months hav...
"Delivery was made, thank you"
As part of a campaign, I purchased one Reeder S71, one S19 Pro Max, and a smartwatch for a total of ₺23,999 on 25.02.2025. The phones were delivered from the Manisa Akhisar Novada outlet store, but the smartwatch has not been delivered even after a month. Although I contacted customer service, they ...
I have had problems by changing my Reeder s19 Max pro zoom device many times, the camera is broken, now I have an update problem on my phone, there is no sound to the other party, the solution center is very weak, I cannot connect to customer service, each time I try to reach out, I am either redire...
On January 18, 2025, I purchased a phone worth ₺4200 from the Reeder website. However, I decided to cancel it the same day, and the order was canceled on January 24, 2025, before it was shipped. Despite this, they still have not refunded my payment since January 24. I call customer service 2 to 3 ti...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
Beware of the Reeder 55-inch Smart TV. Even though it is connected to the internet, it does not access Google Play Store, does not update apps like Netflix, and frequently gives connection errors. When I reported the issue to customer service, they said it was a software problem and offered a replac...
In November 2024, I purchased the Reeder Kiddo2 Smart Kids Watch from Hepsiburada. However, the watch stopped charging and completely shut down within less than a month. I contacted Reeder's authorized service centers and customer support, but I was constantly dismissed with the excuse of "no stock....
Unfortunately, the device I previously purchased from Reeder turned out to be faulty again. As a result, I had to go through my sixth phone replacement on January 31, 2025, which this time was done free of charge (in previous replacements, I paid between ₺300 and ₺600 each time). The previous device...
I previously submitted a complaint about an issue with Reeder, and they contacted me, assuring me that the problem would be resolved if I withdrew my complaint. Trusting their word, I waited patiently, only to be misled with excuses for 15 days. After all that time, they eventually apologized, claim...
On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a bran...
I pre-ordered Reeder's product and made an advance payment, anticipating clear communication and support throughout the process. When I didn't receive answers to my questions, I asked for a refund of the advance payment. It has been three weeks, and I am still waiting for my refund. Rather than offe...
I got a Reeder S19 Max Pro S smartphone, and in less than a year, I had to replace it four times. Two of those replacements I had to pay for, and the other two were covered for me. I really expected the new phone to hold up, but just three months in, it started acting up again. I reached out to cust...
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they wer...
On May 9, 2022, I purchased a Reeder smartphone from the Hepsiburada website. Over the past two years, I had to send the phone in for repairs 4-5 times due to recurring issues. Each time, they claimed it was fixed and returned it to me. Close to the end of the warranty period, I took the phone to th...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
I bought my Reeder S23 Pro Max device and haven't received any software or system updates since then. I'm having some problems with this. Whenever I check, the phone always shows that it's up to date. But I want to mention that the device is brand new and it runs on the Android operating system. Upd...
