I sent my Reeder device in for warranty service two months ago, and I still haven't heard anything back. I’m completely in the dark about whether the device has been lost, stolen, or is still under inspection—there’s been zero communication. I’ve reached out to the service center several times, but I keep getting unclear responses and no follow-up at all. I reached out to the store where I made my purchase, and they informed me that they don't have any information either. I feel completely in the dark, and there seems to be no accountability from their side. It’s truly disappointing to experience this kind of treatment after placing my trust in them with my device. I’m requesting that Reeder take accountability and offer a transparent explanation along with an appropriate solution.
Just a week ago, I purchased a Reeder device through the 'buy one get one free' campaign. Unfortunately, I encountered a network issue with the device. Despite being careful with its usage, I noticed this problem just two days after purchase. The device has no scratches or damage whatsoever. I showe...
I purchased a smart kids’ watch from Reeder with my order number 1482. Since 09.11.2025, the product has been lost in shipping, and it has neither been delivered to me nor has my refund been issued. No invoice for the product was provided to me either. I sent multiple emails and tried to get support...
I bought a Reeder phone and was told it would arrive in one week, but it’s been six weeks and still nothing. It was the S71 and S23 models, and there’s no contact person to reach—neither the store nor customer service is responsive, and the brand clearly doesn’t care about its customers. I’ve sent m...
On January 18, 2025, I purchased a phone worth ₺4200 from the Reeder website. However, I decided to cancel it the same day, and the order was canceled on January 24, 2025, before it was shipped. Despite this, they still have not refunded my payment since January 24. I call customer service 2 to 3 ti...
I bought 2 Reeder brand phones. They both malfunctioned, were replaced, but the replacements were also faulty. I took the matter to court, and a refund was ordered. However, even though 2 months have passed, I still have not received my refund. When I contact them, they just say, “The legal departme...
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