I Sent My Reeder Device for Warranty and Heard Nothing for Two Months

I sent my Reeder device in for warranty service two months ago, and I still haven't heard anything back. I’m completely in the dark about whether the device has been lost, stolen, or is still under inspection—there’s been zero communication. I’ve reached out to the service center several times, but I keep getting unclear responses and no follow-up at all. I reached out to the store where I made my purchase, and they informed me that they don't have any information either. I feel completely in the dark, and there seems to be no accountability from their side. It’s truly disappointing to experience this kind of treatment after placing my trust in them with my device. I’m requesting that Reeder take accountability and offer a transparent explanation along with an appropriate solution.