I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my device to the Reeder service center at Sakarya Cadde54 under warranty, but the staff claimed it was not covered due to a small scratch on the corner of the screen. I explained that the screen was intact and still displayed the charging symbol. I requested a battery replacement under warranty, as I believe this would resolve the issue. However, they insisted that the phone would only be repaired for a fee, without even diagnosing the issue first, and if the battery was replaced, I would have to pay ₺2500 for a brand-new phone instead. The battery itself costs around ₺600 online, meaning I would be paying an unnecessary ₺1900. While my phone should have been repaired free of charge under warranty, I asked the store to send it for an official service report to be used in the Consumer Court. On February 26, 2025, I called Reeder Turkey’s service center and learned that my phone was never sent for repair and was still sitting in the store. They continue to push me to pay ₺2500 for a replacement instead of simply replacing the battery. I demand that Reeder’s service center replace my battery and return my phone as they are required to under warranty.
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
After the Reeder P13 Blue Max L 2022 64 GB phone I purchased in 2022 malfunctioned, I bought the same model again, the Reeder P13 Blue Max L 2021. However, the phone, which is still under warranty, constantly shuts down on its own. To resolve my issue, I took it to the Reeder store and requested a r...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
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