My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t available and that I could upgrade to a higher model for ₺3600. I declined this offer, requesting that my device be repaired under warranty. Later, I was told that my device had “liquid damage” and was therefore out of warranty, with an option to replace it for ₺3600. However, my phone did not have liquid damage, so I found this claim unjustified. Upon visiting the Reeder store in Pendorya AVM, I noticed that my device had been returned with visible damage, an open case, and the SIM card slot missing—quite different from the condition in which I originally handed it over. The store manager, Mr. M***, agreed that this situation was unacceptable and assured me that he would escalate the issue to the regional manager to provide a replacement device. Despite this, I have had no response, and two weeks have passed with my phone still at the store, unusable and damaged. Since July 6, I have been left without my phone and feel significantly impacted by this issue. I kindly ask for your support in ensuring that necessary actions are taken.
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they wer...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
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