As part of a campaign, I purchased one Reeder S71, one S19 Pro Max, and a smartwatch for a total of ₺23,999 on 25.02.2025. The phones were delivered from the Manisa Akhisar Novada outlet store, but the smartwatch has not been delivered even after a month. Although I contacted customer service, they simply told me to send an email. I did that too, but never received a response. Later, I was told the issue was forwarded to the store and was advised to "exercise my legal rights." If you're not going to deliver a product I’ve paid for within a month, then refund my money. Spread this issue to all media and platforms. The phones didn’t meet expectations either. None of their products should be like this.
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
I bought a Reeder phone and was told it would arrive in one week, but it’s been six weeks and still nothing. It was the S71 and S23 models, and there’s no contact person to reach—neither the store nor customer service is responsive, and the brand clearly doesn’t care about its customers. I’ve sent m...
On January 18, 2025, I purchased a phone worth ₺4200 from the Reeder website. However, I decided to cancel it the same day, and the order was canceled on January 24, 2025, before it was shipped. Despite this, they still have not refunded my payment since January 24. I call customer service 2 to 3 ti...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
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